Getting rid of employees is the last thing you want to do, but not doing so could actually hurt your retention. We know it's a buyer's market when it comes to filling job openings. With unemployment at a nearly 50-year low, we leaders have to up our game to attract candidates. We know...
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Hiring is Broken at Other Companies (But It Doesn’t Have to Be at Yours)
Just because everyone else does a terrible job, it doesn't mean you have to. As a human resources geek, I have many friends who are also in HR, and I hang out in lots of HR groups. One of the things that fascinates me is the disconnect between how we see ourselves and how we see things when we're...
Forget Email: Scammers Use CEO Voice ‘Deepfakes’ to Con Workers into Wiring Cash
Criminals are using AI-generated audio to impersonate a CEO's voice and con subordinates into transferring funds to a scammer's account. So-called deepfake voice attacks could be the next frontier in a scam that's cost US businesses almost $2bn over the past two years using fraudulent email. The...
This Overlooked Hiring Risk Cost an Entrepreneur $100,000 in 5 Months. Here’s How You Can Avoid It
When entrepreneurs talk about the risks their businesses face, they most frequently mention concerns in areas such as capital (e.g., having enough to fund operations or growth), competition (e.g., being able to stay ahead of what their competitors are doing), or the economy (e.g., being prepared...
Providers Flexing Their Debt Collection Muscles
With uncompensated care growing alongside the prevalence of high-deductible plans, providers are looking for ways to collect on unpaid bills. Piedmont Health is requiring patients who will responsible for their entire bill to pony up a quarter of the amount before receiving non-emergent services....
Dam, Flow or Flood: How Does Information Travel in Your Organization?
In agile, complex, collaborative organizations, there is a direct connection between the quality of information flow and the quality of results. Shared context (or shared consciousness as described in the great book Team of Teams by General McChrystal) is a fundamental requirement for smart...
How to Make Your Business One of the Best Places to Work
At the turn of a new year, after the parties have ended and we return to our daily lives, people over the world consider how the next 365 days can be even better. We write down our New Year's resolutions and think about what we can to do to improve our health, happiness and prosperity. The same...
Don’t Yank the Chain of Command
Why It's Necessary for Organizations, and When to Make Exceptions A chain of command, or command hierarchy, is the relationship between personnel in terms of responsibility and authority. It’s a ready-made structure for delegation of authority to accomplish the organization’s mission. That’s true...
These are the Things You’re Getting Wrong in Your Hiring Process
Bonobos’s director of talent acquisition and The Muse’s VP of people and talent share why its crucial for companies to pay closer attention to their hiring experience from start to finish. It’s a great time to be a job seeker. Unemployment rate is low, and there are more open positions than there...