Do you ever wake up thinking your day will turn out one way, and it ends up being completely different? Did you ever ask yourself why? Is it because you become blindsided by events or because other people hijack your day with their priorities? It’s fine if it happens once in a while, but it’s a...
My friend Philip James writes: “I am mildly annoyed you had no feedback for managers about how to get useful feedback out of the last meeting with a report. Fair! I wrote my previous piece on exit interviews from the perspective of the person who is leaving. I’ve heard from quite a few managers...
Congrats! You’ve finally landed that big client. But before you can dive in and start working your magic, you need to build trust with your new client. After all, they’re entrusting you with a significant part of their business. Building trust begins before you start working together and continues...
A key strategy for getting better at things is hill-climbing. The idea is simple: try different things, keep doing the things that work, stop doing those that don’t. The strategy is named because you can envision it as finding the highest spot in a landscape filled with fog. You can’t necessarily...
Employers want to hire faster; job seekers want to find jobs faster. Despite this mutual desire to improve the hiring cycle, we're seeing large steps back with applicant tracking systems that continue to filter deserving candidates out. Harvard Business School and Accenture recently released...
For decades, I’ve advised CEOs about advisory boards, from whether to create one to why they ultimately work. Truth be told, most don’t, not because they can’t be valuable, but because most CEOs fail to proactively identify, pursue, and realize their value. Here’s what’s crystal-clear: The value...
“Avoid hybrid meetings at all costs!” That was the common advice many a meeting consultant and communication expert gave prior to the pandemic. Why? Hybrid meetings can be hard. With attendees being able to join in person, via video or with audio alone, managing all of these communication mediums...
As the costs of the Great Resignation continue to grow, companies need more ways to attract and retain employees. One clear approach is to offer more training and development — according to a 2019 LinkedIn study, 94% of employees said they would stay with their employer if it invested in their...
Workflow automation, also called data automation, is the new buzzword in the tech industry, but what is it, really? To put it simply, workflow automation means getting information into a system, launching tasks to process the data, and routing it to the correct people. This process is done using...
It takes a unique type of person to become a successful entrepreneur — just crazy enough to believe that they can succeed despite long odds and heavy headwinds. Many entrepreneurs leading young, growing companies in a pandemic-impacted environment contend with more than just market forces and...
One thing is clear about the future of work: At least in the near term — and possibly for much longer — hybrid work arrangements are going to be the norm for many organizations, in industries ranging from tech to pharmaceuticals to academia. There are good reasons why many companies and employees...
No matter what industry you are in, it’s normal for employees to come and go. Some employees leave their job because they may have found a better job opportunity. Others leave because they’re retiring, they’ve been let go, or even due to illness. Although they’re often used interchangeably,...