News & Tips
Training Bytes – Episode 59
Is there a difference in handling inbound versus outbound calls? Bettina Hagey from Credit Control and Mike Gibb explore the best practices for collectors managing these distinct call types. Source: AccountsRecovery.net
Top 11 Mistakes That Learning Professionals Should Avoid
In this post you'll find a helpful list of the top 11 learning mistakes you'll want to avoid. These tips will allow you to circumvent the pitfalls of learning design and development, so that you can move forward on the path to learning success. Top 11 Learning Design and Development Mistakes There...
Training Bytes – Episode 58
Sometimes a representative just can’t come to an agreement with a consumer about a settlement offer or payment plan amount. How should that be handled? Bettina Hagey from Credit Control and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
Measuring Training Effectiveness Using the Impact Equation
The Impact Equation evaluates training effectiveness by measuring learning, behavior change, and results, ensuring alignment with organizational goals for meaningful outcomes. In Learning and Development (L&D), measuring the effectiveness of training programs is crucial for ensuring that they...
Training Bytes – Episode 57
It happens. Sometimes, a representative may struggle and need encouragement and assistance. Bettina Hagey from Credit Control and Mike Gibb discuss how to pick up a collector who is struggling. Source: AccountsRecovery.net
7 Must-Have KPIs to Measure Training Effectiveness for Learning Analytics
To measure the effectiveness of training, you will need indicators to show the change in performance. Let’s see how KPIs and learning analytics are tied together. 7 KPIs to Measure Training Effectiveness The value of all L&D endeavors—the extensive use of time, money, and resources for...
Training Bytes – Episode 56
At times, a representative may take shortcuts and overlook best practices or procedures. Dan Estes from R3 Dynamics and Mike Gibb discuss how to handle collectors who try to cut corners or bend the rules as much as they can be bent. Source: AccountsRecovery.net
An HR Manager’s Playbook on Learning Analytics: 6 Performance Metrics to Focus On
As the field of learning analytics continues to advance and the amount of learner data that can be tracked grows, it can be difficult for HR managers to know which metrics are the best for measuring performance. Learn about the 6 metrics that HR managers should focus on to improve performance....
Training Bytes – Episode 55
Forgetting parts or most of what was learned in training is normal. Dan Estes from R3 Dynamics and Mike Gibb discuss the most common part of training that representatives forget once training is over. Source: AccountsRecovery.net