News & Tips
Leadership Development: Tips for Productive and Engaged Employees
Strong leadership is the key to unlocking a motivated and productive workforce. Discover 7 leadership development tips to transform your business! How Can Leadership Development Improve Employee Engagement? Investing in leadership development with eLearning empowers leaders to motivate and inspire...
Training Bytes – Episode 63
Most people consider a good attitude as essential to success, but is that true for collection representatives? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss whether collectors can be great and have a bad attitude. Source: AccountsRecovery.net
5 Steps to Preventing Skill Gaps in the Workplace
The ability to prevent and resolve skill gaps is crucial for business success. It's also hard to master, as it requires correctly predicting the future of one’s industry and building the right workspace culture. Here are 5 tips to help you fill the gaps. Mind the Gap: How To Identify and Close...
Training Bytes – Episode 62
What essential abilities should a collector cultivate to thrive? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss the most important skills that representatives must master. Source: AccountsRecovery.net
Why and How to Bridge the Skills Gap?
Identifying and addressing the skills gap is crucial for every business. In this article, we will explore how to address the skills gap. Importance of Bridging the Skills Gap Recently, a food delivery company had to close its new grocery delivery initiative due to a shortage of delivery partners....
Training Bytes – Episode 61
What do representatives do after they have a difficult call with a consumer; is there a "reset button" they press to get ready for the next call? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss how collectors can move forward when this occurs. Source: AccountsRecovery.net
5 Things to Do After a Skills Gap Analysis
Skills gap analysis has become one of the most prized tools by companies today. Why? Because its process provides insights into why and how employee skills gaps exist. The real business benefits, though, come with the application of those insights to training and recruitment in the workplace. How...
Training Bytes – Episode 60
What should a representative do when a consumer says, “I can’t talk now, call me back later.” Bettina Hagey from Credit Control and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
How to Identify Skills Gaps in Your Organization
This article takes a closer look at what skills gaps are and why it's so critical to disclose them within your organization. We'll also delve into how to identify these gaps and AI's role in the mapping process. Spotting Skills Gaps: What They Are and Why They Matter Most companies and...