News & Tips
Training Bytes – Episode 54
What does a great collection call sound like? Dan Estes from R3 Dynamics and Mike Gibb talk about the best collection call Dan has ever heard and what made it special. Source: AccountsRecovery.net
Ideas to Help Answer Common Collection Questions
While everyone wants to believe they are unique and special, consumers tend to ask the same types of questions during collection calls. Knowing the best way to answer those questions can make a huge difference in a company’s collection rates. In a recent webinar, sponsored by Peak Revenue...
Measuring the Impact of Microlearning: 5 Employee Performance Metrics That Never Lie
An effective microlearning program should always have a clear impact on employee performance. Training has little value if employees are unable to remember or practice the skills they learned while on the job. Therefore, measuring the effectiveness of your microlearning program is essential....
Training Bytes – Episode 53
What skills are truly important for becoming an exceptional collector? Dan Estes from R3 Dynamics and Mike Gibb talk discuss the skill that is most overrated when it comes to being a great collector. Source: AccountsRecovery.net
Microlearning for Better Learning Impact: Real-World Examples and Benefits of Bite-Sized Solutions
Microlearning is here to stay. For any organization wishing to implement digital learning and instill in their workforce a more agile mindset, microlearning is a must-have in their arsenal of learning interventions. Below, we will look at how microlearning strategies can be applied for better...
Training Bytes – Episode 52
It may not always be clear when a consumer is disputing a debt. How can a representative recognize a dispute? John Bedard from Bedard Law Group and Mike Gibb talk about how to identify when a consumer is disputing an account. Source: AccountsRecovery.net
How to Improve Training Outcomes with Microlearning Interventions
Attention spans and the forgetting curve contribute to learning fatigue and less impactful training. Create Continuous Learning with Microlearning The need of the hour is outcome-based training that helps learners in the moment of their need. What’s better than microlearning to implement this? In...
Training Bytes – Episode 51
What should a representative do when they make a mistake? John Bedard from Bedard Law Group and Mike Gibb talk about how collectors should handle mistakes when they occur. Source: AccountsRecovery.net
How to Offset the Forgetting Curve in Your Employee Learning Programs with Microlearning
People tend to forget the vast majority of what they learn, especially when the new information and skills aren’t immediately applied. In this article, I show you how the Forgetting Curve can be offset with microlearning. Why Do Employees Forget What They Learn in Training? In the 1880s, a German...