News & Tips
Training Bytes – Episode 38
New representatives need to learn how to respond to a variety of demanding or arduous encounters with consumers. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss the single greatest challenge facing new collectors today. Source: AccountsRecovery.net
Adopting a Microlearning Approach for Corporate Training: Smaller Bites, Bigger Returns
Microlearning can be defined in any of these ways, but ultimately it leads to considerable behavioral changes. Learners interact with each bite of content continually, thereby making behavior change a career-long journey of self-improvement. Microlearning: Delivering Bite-Sized Content to Support...
Training Bytes – Episode 37
New representatives are expected to master a wide array of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss what the single most important lesson is that a new collector must learn. Source: AccountsRecovery.net
6 Tips to Develop Spaced E-Learning Courses
The brain has its boundaries, particularly when it comes to memory and knowledge retention. However, e-learning professionals can outsmart the forgetting curve and improve comprehension with the help of spaced repetition. In this article, we'll discuss the basic principles of the spaced learning...
Training Bytes – Episode 36
When a consumer uses obscene or foul language on a call with a representative, how should they respond? Kristen Rowles from CBE Companies and Mike Gibb discuss what the representative should do if this happens. Source: AccountsRecovery.net
Don’t Forget About It: How Spaced Repetition and Microlearning Boost Memory
When it comes to new information, our brains have a strict ‘use it or lose it’ policy. And too often, training content is forgotten within the first hour of employees learning it. Don’t let this be you! Find out how to use microlearning and spaced repetition to make your training results last. How...
Training Bytes – Episode 35
What should a collector do when a consumer flat-out refuses to pay a debt? Kristen Rowles from CBE Companies and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Spaced Learning: A Neuroscience-Based Approach to Maximize Learning Outcome
The biggest challenge for any learning program is to ensure retention of learning. If learners do not retain what they learned in the program, the program is not very useful. Foster Knowledge Retention with Spaced Learning For a long time, educationists researched methods to increase the retention...
Training Bytes – Episode 34
What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net