News & Tips
Training Bytes – Episode 27
How should representatives answer credit reporting questions from consumers? Patrick Newman from Bassford Remele and Mike Gibb discuss how to respond when these types of questions arise. Source: AccountsRecovery.net
Putting Blended Learning to Work: How to Optimize Your Approach to Training Employees
We know that as a learning and development professional, you’re constantly looking for the most effective strategies to train and develop your employees. Finding the right type of training for your company can seem daunting but understanding how to blend a few different delivery methods can...
Training Bytes – Episode 26
How do you handle a call where the consumer says they have no idea what the debt is about? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
39 Statistics that Prove the Value of Employee Training
It goes without saying that employee training is beneficial for organizations of any size, but to what extent? A strong training and development program can have numerous short- and long-term benefits, including increasing employee engagement and retention rates, encouraging innovative thinking,...
Training Bytes – Episode 25
What should representatives say or do when a consumer claims a debt is not theirs? Patrick Newman from Bassford Remele and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
Developing Employee-Centric Managers
Assessment, motivation to improve, and following through with on-target development experiences are critical. In my September column, I shared research results showing that 67 percent of a manager’s overall effectiveness can be explained by how they are rated on the eight attributes that define an...
Training Bytes – Episode 24
What should collectors do when consumers are reluctant to provide additional contact information like email addresses and cell phone numbers? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to handle this when it happens. Source: AccountsRecovery.net
The Power of Training Programs: How Learning and Development Shapes Employee Morale
As the economy bounced back in the wake of the pandemic, having top talent was top of mind for most employers across the world. And the way to do so was through training their existing talent. Rather than looking for talent outside of the organization, employers had the opportunity to grow new...
Training Bytes – Episode 23
What are the biggest signs to look out for when a consumer is trying to call bait a representative? Patrick Newman from Bassford Remele and Mike Gibb talk about how a rep can identify when a caller is trying to call bait them. Source: AccountsRecovery.net