News & Tips
Training Bytes – Episode 45
How should representatives respond when a consumer says it's not a convenient time to talk and the collector should call back later? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Become an eLearning Champion: Linking Training to Business Results—Part 3
Most training is done in isolation without linking it to the terminal objective of achieving business results. Not doing so results in ineffective training that has little impact on business results and loss of credibility of training. Explore how you can link training to business results. Is Your...
Training Bytes – Episode 44
How should representatives respond to consumers who use ideas they saw on TikTok and other social media sites? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Become an eLearning Champion: Training Strategy and eLearning—Part 2
In Part 2 of the eLearning Champions series, explore two methods to integrate eLearning into the training framework, either in a "blend" or as curriculums. Integrating eLearning into Your Training Strategy In Part 1 of this 3-part series, I introduced the persona of an “eLearning Champion” who,...
Training Bytes – Episode 43
What should representatives say if a consumer asks "how do I get this off my credit report?" Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
Become an eLearning Champion: The Basics—Part 1
Who is an "eLearning champion"? How did training evolve to assume a front-end, powerful, pervasive, and impactful function in the corporate world today? How much training is eLearning today? How does eLearning fit into the overall training strategy? This article answers these questions and more....
Training Bytes – Episode 42
Training programs have the responsibility of imparting knowledge to employees across a diverse range of subjects. Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about the most important component of an effective training program. Source: AccountsRecovery.net
How Training Helps Achieve Business Goals
Some organizations aren't always very clear on exactly how training helps achieve their business goals. This guide will make the process easy and intuitive. Seeing the Big Picture Not everyone understands that training is a big part of achieving business goals. Some organizations aren't always...
Training Bytes – Episode 41
Why do some representatives stand out more than others? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about what made the best collector she ever worked with special. Source: AccountsRecovery.net