News & Tips
39 Statistics that Prove the Value of Employee Training
It goes without saying that employee training is beneficial for organizations of any size, but to what extent? A strong training and development program can have numerous short- and long-term benefits, including increasing employee engagement and retention rates, encouraging innovative thinking,...
Training Bytes – Episode 25
What should representatives say or do when a consumer claims a debt is not theirs? Patrick Newman from Bassford Remele and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
Developing Employee-Centric Managers
Assessment, motivation to improve, and following through with on-target development experiences are critical. In my September column, I shared research results showing that 67 percent of a manager’s overall effectiveness can be explained by how they are rated on the eight attributes that define an...
Training Bytes – Episode 24
What should collectors do when consumers are reluctant to provide additional contact information like email addresses and cell phone numbers? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to handle this when it happens. Source: AccountsRecovery.net
The Power of Training Programs: How Learning and Development Shapes Employee Morale
As the economy bounced back in the wake of the pandemic, having top talent was top of mind for most employers across the world. And the way to do so was through training their existing talent. Rather than looking for talent outside of the organization, employers had the opportunity to grow new...
Training Bytes – Episode 23
What are the biggest signs to look out for when a consumer is trying to call bait a representative? Patrick Newman from Bassford Remele and Mike Gibb talk about how a rep can identify when a caller is trying to call bait them. Source: AccountsRecovery.net
Training Bytes – Episode 22
How should a representative respond when a consumer says they are on a fixed income and don't have any money to spare? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Retaining New Hires in the Collection Industry: A Blend of Flexibility, Engagement, and Support
In the fast-paced and often high-pressure world of today’s collection industry, retaining new hires is a multifaceted challenge. Companies are increasingly recognizing the need to blend flexibility, engagement, and support to keep their workforce motivated and productive, experts discussed during...
How to Create Training Videos for Your Employees
Creating training videos is crucial for engaging and effective learning, leading to growth and prosperity of employees and business. Discover how to create videos to enhance employee performance and productivity. Training videos have emerged as the most effective tool for employee onboarding. It...