News & Tips
How to Stop Thinking About Work at 3 am
Many of us think about work outside of the office — that’s where some of our best ideas emerge. However, thinking about work often means stressing about work, which can keep us up at night or have us waking up feeling anxious, hours before the alarm clock sounds. According to a Korn Ferry study,...
TCPA 101: Court Ruling Reminds Us of the Fundamentals for Debt Collection Calls
In the realm of TCPA litigation, consent and revocation are bedrock issues that TCPA practitioners encounter on a daily basis. Amidst the often times complicated and nuanced legal issues surrounding the TCPA, a court in the Southern District of Georgia provided us with a nice refresher on the...
Industry Pros Share Tips and Techniques to Make Training More Fun and Engaging
Training collectors, especially those who have been working at an agency for a period of time, is a great idea. But the idea of having to take them off the collection floor and take time away from being on the phone to train them, especially as the industry is heading into its busiest time of the...
The One-On-One Meeting Template for Your End of the Year Review
What should you do for your end-of-the-year review with an employee? Use this one-on-one meeting template. With December upon us (already!), many managers have been asking me if I have a one-on-one meeting template for their end-of-the year review with a direct report. Yes, I do have one. ???? The...
You Probably Don’t Understand Your Introverted Employees As Well As You Think
Introversion has been a popular topic online for years, with many claiming to be misunderstood by their employers, peers, and friends due to their heightened need for solitude. Brie Larson, who portrays Captain Marvel in the film of the same name, summed up much of the challenge, and opportunity,...
Magical Words That Sell: How to Build Trust in Your Marketing
Do your marketing messages make you trustworthy? Are you using the right words and phrases? To explore how words can build trust with customers, I interview Marcus Sheridan on the Social Media Marketing Podcast. Marcus is a renowned keynote speaker and the author of They Ask, You Answer. He also...
How to Use Email and Text for Collections Without Getting Burned (Part 2)
If you read part 1 of this two-part blog series you might have found some of our comments surprising. Perhaps you left with more questions than you’d had going in. Or you wonder how in the world communicating compliantly via email and text - consistently, day in and day out - is even possible. I...
How to Use Email and Text for Collections Without Getting Burned (Part 1)
Is communicating via email and text still a pipe dream for your collection operations? If so, you might want to settle in and keep reading. It really isn’t as scary as you might expect. Despite the high costs and marginal returns of relying on phone calls and printed letters, many ARM agencies and...
More Recognition Means a Better Employee Experience
Meeting the needs of a multi-generational, digital, and mobile workforce is challenging. Employees expect continuous, instant, and impactful recognition, which reflects the “always on” workplace culture and the “always connected” personal life that they now lead. But research shows there’s a gap...