News & Tips
Training Bytes – Episode 91
A consumer may ask why he or she needs to make a good-faith payment. Kelli van Cleave of ACA International and Mike Gibb discuss how to respond if this question is asked. Source: AccountsRecovery.net
The Impact of Employee Learning on Business Growth
Discover how employee learning boosts productivity, innovation, retention, and leadership—driving real business growth in 2025 and beyond. Why Upskilling Your Team Is the Key to Long-Term Growth In today's rapidly evolving business landscape, companies that invest in Learning and Development...
Training Bytes – Episode 90
A consumer may dispute an account with a statement like: "I never received the service (or merchandise)". Kelli van Cleave of ACA International and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net
3 Ways to Make Compliance Training Engaging for Employees
Too often, compliance training is the land of box-ticking and nagging. The realm of unpaid boredom and complex corporate terminology. The domain of unfocused eyes and HR mandates. How To Make Compliance Training Engaging I remember the compliance training that came with my first job in a global...
Compliance Training Doesn’t Have to Be Boring: How to Make It Engaging
Mandatory compliance training is often seen as boring. Let’s change that. Forget Boring Compliance Training Mandatory compliance training has a bad reputation—it’s seen as boring and often nothing more than a tick-box exercise to sit through in a lecture or click "Next" through in static...
Revolutionizing Collector Training: Expert Strategies to Accelerate Learning and Boost Performance
In an era of rapid technological advancement and changing consumer expectations, debt collection agencies are reimagining their approach to training new collectors. Industry experts recently shared groundbreaking insights into creating more effective, efficient, and engaging training programs that...
Training Bytes – Episode 89
Consumers may sometimes doubt the legitimacy of a call regarding their account or question whether the caller truly represents a legitimate company. In this episode, Kelli van Cleave of ACA International joins Mike Gibb to share practical strategies for establishing trust and confirming the...
Can Compliance Training Be Fun?
There are no rules that say compliance training has to be boring. Here are some tips to make it engaging for the learner. Make Compliance Training Engaging You are a pharmaceutical rep for a large pharmaceutical company. You have a busy week ahead. Lots of meetings to attend. Client meetings....
Training Bytes – Episode 88
Occasionally, a consumer will say to a representative, “You're not the first person who has called about this. This seems like a scam.” Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond if this happens. Source: AccountsRecovery.net