News & Tips
Training Bytes – Episode 65
It is not uncommon for a consumer to express surprise about an account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb talk about how to respond when a consumer says, "I didn't realize that there was a balance that should have been taken care of." Source: AccountsRecovery.net
What to Include in a Leadership Training Program
The benefits of leadership training are obvious for managers. But what about the rest of the employees? Learn why leadership training should be for all. The Importance of Leadership Training for All When was the last time the company you work for offered leadership training to employees that...
Training Bytes – Episode 64
Most companies have some good collectors on staff, but many also have some great collectors on the phones. Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb talk about what separates good collectors from great collectors. Source: AccountsRecovery.net
Leadership Development: Tips for Productive and Engaged Employees
Strong leadership is the key to unlocking a motivated and productive workforce. Discover 7 leadership development tips to transform your business! How Can Leadership Development Improve Employee Engagement? Investing in leadership development with eLearning empowers leaders to motivate and inspire...
Training Bytes – Episode 63
Most people consider a good attitude as essential to success, but is that true for collection representatives? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss whether collectors can be great and have a bad attitude. Source: AccountsRecovery.net
5 Steps to Preventing Skill Gaps in the Workplace
The ability to prevent and resolve skill gaps is crucial for business success. It's also hard to master, as it requires correctly predicting the future of one’s industry and building the right workspace culture. Here are 5 tips to help you fill the gaps. Mind the Gap: How To Identify and Close...
Training Bytes – Episode 62
What essential abilities should a collector cultivate to thrive? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss the most important skills that representatives must master. Source: AccountsRecovery.net
Why and How to Bridge the Skills Gap?
Identifying and addressing the skills gap is crucial for every business. In this article, we will explore how to address the skills gap. Importance of Bridging the Skills Gap Recently, a food delivery company had to close its new grocery delivery initiative due to a shortage of delivery partners....
Training Bytes – Episode 61
What do representatives do after they have a difficult call with a consumer; is there a "reset button" they press to get ready for the next call? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss how collectors can move forward when this occurs. Source: AccountsRecovery.net