News & Tips
How to Implement Spaced Learning into Your Training Program
The way people learn at work has changed rapidly. Long-form training methods are no longer the ideal standard. Instead, employers see better training results from short, broken-up, concise learning formats. Spaced learning is one of the methods that is helping employees and other trainees retain...
Training Bytes – Episode 85
A consumer may respond to a request for payment by asking, "Why should I pay this? What's in it for me?" Melony Frizzell from Revco Solutions and Mike Gibb discuss what a representative should say in response if this occurs. Source: AccountsRecovery.net
The Science Behind Spaced Repetition Training for Employees
In today’s fast-paced business landscape, organizations are constantly seeking ways to enhance their employee training programs to ensure maximum retention and application of knowledge. One method that has gained significant attention and proven effectiveness is spaced repetition training. But...
Training Bytes – Episode 84
It is said that words account for only 7% of communication when people are talking. The rest of communication comes from body language and tonality. And since body language is absent from a phone call, tonality is a huge percentage of the communication that occurs on a call. Greg Ruffino from...
What L&D programs are missing: The magic of spaced repetition
Picture this: You’ve spent weeks finding the perfect vendor for your manager training, or better yet crafting your own program. Your managers log in and spend two hours learning the basics of giving good feedback, and practicing with one another, and at the end, they all say it was a valuable use...
Training Bytes – Episode 83
What should a representative do if a consumer refuses to offer more than some minimal amount toward the debt? Greg Ruffino from InterProse and Mike Gibb discuss how a collector should respond if this occurs. Source: AccountsRecovery.net
Learn on the Job: A Spaced Learning Approach
The task of delivering a learning solution on time and within budget is often complicated by the added challenge of limiting its impact on daily operations and productivity. While training can be accomplished by a single instructor-led or web-based learning event, when delays occur between the...
Training Bytes – Episode 82
It is common for consumers to respond to a request to pay with a variety of objections and stalls. Greg Ruffino from InterProse and Mike Gibb break down the ones that are the most difficult to deal with. Source: AccountsRecovery.net
Continuous Employee Growth: Benefits and How to Encourage It
Growth is beneficial to both the success of an organization and the careers of its employees. Employee growth programs help companies to discover new talent, improve productivity, and reduce employee turnover. Knowing how to encourage regular employee development and implement a program for doing...