News & Tips
Training Bytes – Episode 47
What are the best ways for representatives to ask consumers for reviews or feedback? Mark Boich from Harris & Harris and Mike Gibb discuss how and when to do this. Source: AccountsRecovery.net
Evaluating Training Effectiveness and ROI
The price of training and all accompanying activities concerns all managers, and, in fact, should concern the Instructional Designers as well. What reason is there to conduct further trainings if the benefits of the ones already conducted have not been assessed? How does one convince one’s manager...
Training Bytes – Episode 46
How should representatives handle consumers who are mean and confrontational during a call? Mark Boich from Harris & Harris and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
How to Evaluate the Effectiveness of Training Programs
Evaluating training effectiveness is critical to ensure training programs support business objectives. If not, they become redundant. In this article, I outline how to evaluate training effectiveness and address inherent shortcomings (if any). Why Should You Develop the Ability to Evaluate the...
Training Bytes – Episode 45
How should representatives respond when a consumer says it's not a convenient time to talk and the collector should call back later? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Become an eLearning Champion: Linking Training to Business Results—Part 3
Most training is done in isolation without linking it to the terminal objective of achieving business results. Not doing so results in ineffective training that has little impact on business results and loss of credibility of training. Explore how you can link training to business results. Is Your...
Training Bytes – Episode 44
How should representatives respond to consumers who use ideas they saw on TikTok and other social media sites? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Become an eLearning Champion: Training Strategy and eLearning—Part 2
In Part 2 of the eLearning Champions series, explore two methods to integrate eLearning into the training framework, either in a "blend" or as curriculums. Integrating eLearning into Your Training Strategy In Part 1 of this 3-part series, I introduced the persona of an “eLearning Champion” who,...
Training Bytes – Episode 43
What should representatives say if a consumer asks "how do I get this off my credit report?" Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net