News & Tips
Training Bytes – Episode 34
What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net
Employee Training and Development: The Benefits of Upskilling or Reskilling Your Team
Employee training and development isn’t just about teaching employees to do their jobs. It’s about showing employees they are valued and that upward movement in the organization is possible. When employees don’t see opportunity, they don’t bring their best selves to work. “Give a person a fish and...
Training Bytes – Episode 33
What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
Why Businesses Should Invest in Employee Learning Opportunities
It’s a well-known truth that you have to spend money to make money. Continuing to reinvest in your business in smart and strategic ways is essential for staying competitive in ever-changing markets. Understanding where and how to allot resources, however, can be a high-wire budget-balancing act....
Training Bytes – Episode 32
What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net
How to Transform Your Employee Training with the ‘PROOF’ Framework
After over two decades in the talent development industry, I understand the frustration firsthand. Imagine this: Your dedicated training team spends months developing an exciting new program for your organization's employees. Learners love the training and provide positive feedback on how fun the...
Training Bytes – Episode 31
What should collectors do after a debt has been verified/validated and the consumer still disagrees about the balance that is owed? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Leadership Development Has Never Been More Challenging or More Important
While it is hard to predict the future, leaders need to stay on top of trends. Here are some trends to watch for in leadership development. Change is everywhere. We work in a challenging and changing world. Generations are transitioning. Organizations are still struggling with where work should be...
Training Bytes – Episode 30
How should a representative respond when a consumer says they are not paying, as the account is not going to affect their credit report? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when a consumer says this. Source: AccountsRecovery.net