News & Tips
Training Bytes – Episode 115
A call is usually defined as successful if the account is resolved. But not all calls end with payment. Jennifer Peck from The Stark Agency and Mike Gibb explore how to know if a representative left a consumer better off after the call, even if they didn’t pay. Source: AccountsRecovery.net
Tackling the Ebbinghaus Forgetting Curve in Corporate Training
What do you recall about the last eLearning module you completed? If you're like most of us, not much. Since it's not reasonable to expect our learners to do better, what's the point of this type of training? This article will look at ways to tackle the forgetting curve and make learning last....
Training Bytes – Episode 114
As Theodore Roosevelt once said: "Believe you can and you're halfway there". Jennifer Peck from The Stark Agency and Mike Gibb discuss how a representative can use every call to build confidence. Source: AccountsRecovery.net
Defeating the Ebbinghaus Forgetting Curve: The Key to Workplace Learning Success
Have you ever attended a training session or workshop at work, only to find yourself forgetting most of what you learned within a few days? I have, except replace "a few days" with "a few minutes". Yes, I’m that forgetful sometimes. It’s a frustrating experience that most can relate to, unless...
Training Bytes – Episode 113
As Zig Ziglar famously said, “Your attitude, not your aptitude, will determine your altitude.” It’s a sentiment that perfectly frames this episode, where Jennifer Peck from The Stark Agency and Mike Gibb discuss the mindset that defines top-performing collectors. Source: AccountsRecovery.net
What L&D Programs are Missing: The Magic of Spaced Repetition
Picture this: You’ve spent weeks finding the perfect vendor for your manager training, or better yet crafting your own program. Your managers log in and spend two hours learning the basics of giving good feedback, and practicing with one another, and at the end, they all say it was a valuable use...
Training Bytes – Episode 112
Every representative will occasionally encounter a consumer who will not negotiate. In this episode, Candace Allen of Williams & Fudge and Mike Gibb discuss strategies for when the consumer won’t budge during a negotiation. Source: AccountsRecovery.net
4 Learner Types and How to Motivate Them to Build a Learning Culture
There’s always a lot of talk on how to create a learning culture. But what does that really mean? It’s not about holding more workshops or mandating more training hours. A true learning culture works quietly, in the background — nudging people to grow, giving them space to improve, and encouraging...
Training Bytes – Episode 111
It is not uncommon for a consumer to become agitated while engaged in conversation with a representative. In this episode, Candace Allen of Williams & Fudge and Mike Gibb break down common signs that a consumer may be getting upset and the best ways to prevent that from happening. Source:...