News & Tips
CEOs are Quietly Backtracking on Remote Work — and More Companies Could Follow
More companies are backtracking on earlier pledges to let employees work from home on a full or part-time basis. Across industries, major corporations including Disney, Twitter and Starbucks are requiring employees to spend more time at the office. While half of employers say flexible work...
These Home Page Best Practices Will Maximize Engagement to Grab Your Target Audience
Imagine, you have arrived at a networking event and the host introduces you to Richard, a cleaning company owner. Just as you politely smile and shake Richard's hand, he starts telling you about the most advanced floor polisher he’s bought, and the green commercial grade disinfectant he uses, and...
Three Keys to Building Effective Training Programs
Rodney Dangerfield went “Back to School,” didn’t he? So why can’t aspiring debt collectors do it, too? Many might not remember Dangerfield and the 1986 classic movie where the then-65-year-old comedian played a father who enrolled in college to be with his son (totally worth re-watching if only to...
The Way We Work is About to Change
In just a few months, you’ll be able to ask a virtual assistant to transcribe meeting notes during a work call, summarize long email threads to quickly draft suggested replies, quickly create a specific chart in Excel, and turn a Word document into a PowerPoint presentation in seconds. And that’s...
3 Things to Keep in Mind When Delivering Negative Feedback
First, understand the purpose of the conversation, which is trickier than it sounds. Your employee blows past a deadline. Again. Or they miss the mark in discussions with a client. Or they are driving their colleagues batty with unprofessional behavior. Whatever the problem, their performance is...
How to Prepare for Performance Management Reviews
For a number of my executive coaching clients, it’s the time of year when they’re wrapping up annual performance review conversations. As is usually the case, some of those are easy and fun, and others are hard and stress-inducing. Whether they’re part of an annual cycle or, much more usefully, a...
How AI Can Help Find New Employees
Artificial intelligence can help hiring managers and recruiters discover talent, reducing the time it takes to get them onboard a company. But there are risks associated with a process often automated by a chatbot. Before employing artificial intelligence (AI) to find job candidates, Southwest...
Bosses Think In-Office Work 3 Times a Week is ‘The Magical Number.’ ‘It’s Not,’ Says CEO
Corporate bosses are getting return-to-office requirements all wrong, global work experts and remote leaders said during a panel conversation at the South by Southwest conference in Austin, Texas, recently. A three-days-a-week requirement has become the norm at many companies, but it’s far from a...
Want to Earn Trust? Don’t Break Any of These 4 Links in the Chain of Credibility
There are four links in the chain of credibility. If one of them breaks, your credibility is broken — or was never secured in the first place. Whether you are an entrepreneur, manager, salesperson or any businessperson, having the trust of the people you serve is paramount. But you cannot earn...