News & Tips
10 Leadership Strategies for Thriving in 2021
We are already at the end of a challenging year. So much of it has been a blur as we’ve scrambled to reinvent our work and daily habits to adapt to a persistent global pandemic. We are heading into 2021 knowing that our best-laid plans will be quickly undone without warning. How do we survive and...
If You’re Tracking Employee Behavior, Be Transparent About It
Prior to the pandemic, it was already clear that one of the key leadership qualities that sets great bosses apart is empathy — the ability to understand and care about others’ emotions. Empathy has become even more important amid the coronavirus crisis, with managers needing to focus more on their...
Engaging and Retaining Your Employees Through Mentoring
Retention rates for mentees are 50 percent higher than those not mentored. In fact, mentoring can have a much greater impact on retention than salary increases. Think back to the time when someone provided you with the best advice or opportunity that fundamentally shaped your career. Was it a...
Next Year’s Results Depend on Reviewing Your Sales Year
It’s critically important that you reflect on your past year, discern what you’ve done well, and look directly at the areas where you didn’t meet your expectations. Asking and answering the hard questions, then committing to improving in the areas that were problematic for you, is how you get...
6 Tips for Building Your Company and Getting Back to Business in 2021
Let’s face it, 2020 was a hard year for everyone. But, it was especially hard for us entrepreneurs and business owners around the globe. Of course, you don’t need me to remind you of all of the adjustments you had to make this year. Sure, 2020 just couldn’t cut business owners a break. But, 2021...
Remote Learning in a Post-COVID World
Why businesses are rethinking how they train their teams. Before the devastating impact of COVID-19, many businesses were already looking to move more face-to-face training to remote learning formats for cost and efficiency reasons. Then 2020 arrived, bringing with it the disastrous pandemic....
The Most Painful Lesson from the SolarWinds Hack
As companies get more sophisticated, hackers are finding new weak spots. Often, that means attacking a company through its suppliers. The breach of U.S. government agencies from the department of Defense to the Treasury Department will likely go down as one of the most impactful cyberattacks in...
Phishing and Spearphishing: A Cheat Sheet for Business Professionals
When criminals use technology to propagate social engineering attacks, securing your organization can become complicated. Here's what you need to know about phishing and spearphishing. While security professionals focus largely on identifying and patching vulnerabilities in software, the weakest...
Tips to Help Train New, Existing Employees
Training collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone trying to collect is lost money. On top of that, training...