News & Tips
Why Small Businesses Should Leave Email Inboxes Alone and Text Clients Instead
I once almost lost a six-figure contract because I missed an email. Luckily, I said “almost.” For some reason one day, I decided to check my junk folder. I had no reason to, except that apparently some small business angel on my shoulder whispered in my ear, telling me that I should. And there I...
How to Get Cybersecurity Insurance (and Keep Costs as Low as Possible)
Even if you have insurance protection already, there are certain steps you must take now to assure it's there when needed. As Russia looks set to ramp up its cyberattacks on the United States, companies and their founders should be asking themselves: Do we have adequate cybersecurity insurance? Do...
5 Tips to Hold on to High-Performing Employees
Even before the pandemic, employers complained of labor shortages. Now, they’re experiencing an even tougher time finding and retaining high performers. How challenging is the marketplace for businesses looking to fill seats with talented professionals? As of 2020, ManpowerGroup reported that 69%...
Why is Everything an Emergency?
Do you ever wake up thinking your day will turn out one way, and it ends up being completely different? Did you ever ask yourself why? Is it because you become blindsided by events or because other people hijack your day with their priorities? It’s fine if it happens once in a while, but it’s a...
Prioritizing Cybersecurity Training During the Onboarding Process
In this interview with Help Net Security, Brent Johnson, CISO at Bluefin, talks about the importance of making cybersecurity training a priority for every organization and why this is often a difficult goal to achieve. There has been a lot of talk about the Great Resignation lately, and companies...
Your Last One-On-One: What to Do Instead of an Exit Interview
My friend Philip James writes: “I am mildly annoyed you had no feedback for managers about how to get useful feedback out of the last meeting with a report. Fair! I wrote my previous piece on exit interviews from the perspective of the person who is leaving. I’ve heard from quite a few managers...
8 Client Onboarding Tips That Build Trust
Congrats! You’ve finally landed that big client. But before you can dive in and start working your magic, you need to build trust with your new client. After all, they’re entrusting you with a significant part of their business. Building trust begins before you start working together and continues...
Desirable Difficulties: When Harder is Better for Learning
A key strategy for getting better at things is hill-climbing. The idea is simple: try different things, keep doing the things that work, stop doing those that don’t. The strategy is named because you can envision it as finding the highest spot in a landscape filled with fog. You can’t necessarily...
Four Ways Companies Can Find the ‘Hidden Talent’
Employers want to hire faster; job seekers want to find jobs faster. Despite this mutual desire to improve the hiring cycle, we're seeing large steps back with applicant tracking systems that continue to filter deserving candidates out. Harvard Business School and Accenture recently released...