News & Tips
Looking at Judge Amy Coney Barrett’s FDCPA, TCPA Rulings
President Trump on Saturday nominated Amy Coney Barrett to replace Justice Ruth Bader Ginsburg as an Associate Justice on the Supreme Court. Judge Barrett has been sitting on the bench for the Seventh Circuit Court of Appeals since 2017. With the Supreme Court set to hear arguments in a number of...
How Training Has Changed During COVID-19
Hiring and training a new employee is like building the foundation for a house. If it’s done correctly, the house will proudly stand the test of time. If it’s done incorrectly, it won’t stand a chance and will cause nothing but headaches for the owner. If that seems like the stakes are high for...
Should You Adjust Pay for Remote Employees?
COVID-19 has catapulted remote work into the center of workforce planning and talent strategy, but the question looming on everyone’s mind is if it’s going to impact compensation. With remote work projected to rise to 25% to 30% by 2021, some organizations are openly talking about adjusting...
Fight the Fear of Uncertainty
The right mindset is key to steering your business through turbulent times. Over the past few months, life got very real – especially for business owners: a global pandemic, economic recession, some industries almost wiped out, worldwide redundancies, and huge debt commitments taken on to enable...
Judge Dismisses Whistleblower Lawsuit Filed by Collection Agency Employees
A District Court judge in Illinois has dismissed a whistleblower lawsuit filed against a healthcare provider, medical debt collection agency, and a medical billing company, alleging they engaged in a “ghost payroll” scheme that resulted in a larger Medicare payment from the federal government than...
Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS
Friends, I am worried about the U.S. Postal Service. We've not been kind to it in the past (all those "going postal" jokes that were never funny), and it's not always been kind to us (who hasn't had something lost in the mail?), but it's in the Constitution that we have one, a Postal Service, and...
What Happens When People Feel Devalued: The Tooth Fairy Pillow Debacle
“The struggle to feel valued is one of the most insidious and least acknowledged issues in organizations.” Tony Schwartz Ellasyn, our youngest granddaughter, couldn’t believe her ears when Mimi offhandedly suggested, “Why don’t you use the Tooth Fairy pillow I made for your sister?” Brynlee,...
Government Agrees the TCPA Only Covers Random-Fire Dialers. So What Are We Still Doing Here?
I guess I should have seen this coming, but I didn’t. After forcefully battling to keep the TCPA on the books just last term, the U.S. Government has weighed in on the new Supreme Court TCPA ATDS debate. Instead of arguing for an expansive reading of the statute, the Government is asking the...
Working From ‘Anywhere’ is Possible — But Not Sustainable
Innovation, like real estate, really does depend on “location, location, location.” While tech company employees are using COVID-19 remote working as a way to escape high-cost areas such as San Francisco, speculation about an exodus may be temporary. Business leaders and their teams need to...