News & Tips
More Recognition Means a Better Employee Experience
Meeting the needs of a multi-generational, digital, and mobile workforce is challenging. Employees expect continuous, instant, and impactful recognition, which reflects the “always on” workplace culture and the “always connected” personal life that they now lead. But research shows there’s a gap...
5 Types of Employees Could Be Wreaking Havoc on Your Business. Here’s How to Handle the Drama
Getting rid of employees is the last thing you want to do, but not doing so could actually hurt your retention. We know it's a buyer's market when it comes to filling job openings. With unemployment at a nearly 50-year low, we leaders have to up our game to attract candidates. We know...
How to Keep Your Cool in These 5 Frustrating Work Situations
Dealing effectively with workplace annoyances can make you more productive and improve how others see you. Into each workplace, aggravation will fall. But how you react to it can make all the difference in everything from workplace productivity to others’ assessment of your competence and worth....
The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions
It’s not every day that we see multiple decisions on the bona fide error defense from the courts, yet recently we saw three. Two were great, and one was scary. Below we’ll discuss each and how this may impact your business. Decision 1: “Redundant” Policies and Procedures Save the Day The first...
The State of Ransomware Attacks
Small businesses can be especially vulnerable to ransomware. This infographic breaks down the current threat landscape and offers some tips on how to protect your network. Ransomware attacks are skyrocketing, both on businesses and, increasingly, against local governments. There are different and...
What It’s Like to Be a Debt Collector
A little insight from experienced insiders. Many Americans struggling with managing their debt become afraid to pick up the phone because of debt collectors. You’ve probably heard stories about deceptive debt collectors, and you may even have been a victim of a debt collection scam. But you’ve...
Hiring is Broken at Other Companies (But It Doesn’t Have to Be at Yours)
Just because everyone else does a terrible job, it doesn't mean you have to. As a human resources geek, I have many friends who are also in HR, and I hang out in lots of HR groups. One of the things that fascinates me is the disconnect between how we see ourselves and how we see things when we're...
Agency Executives Share Tips to Help Hire the Best Collectors
In today’s job market, individuals can be a lot pickier about where they work. Hundreds of resumes that are submitted turn into a handful of viable candidates who actually show up for the interview, and maybe one or two people accept an offer and make it through lunch on the first day. Finding...
Forget Email: Scammers Use CEO Voice ‘Deepfakes’ to Con Workers into Wiring Cash
Criminals are using AI-generated audio to impersonate a CEO's voice and con subordinates into transferring funds to a scammer's account. So-called deepfake voice attacks could be the next frontier in a scam that's cost US businesses almost $2bn over the past two years using fraudulent email. The...