News & Tips
Training Bytes – Episode 94
It is estimated that in person-to-person interactions, body language, tone, and words account for 55%, 38%, and 7% of communication, respectively. In a phone call, where body language cannot be seen, tone accounts for a very large percentage of communication. That percentage could be as high as...
3 Microlearning Strategies to Promote Learning in the Flow of Work
Perceptions of workplace learning have changed. No longer is it confined to formal training in the work environment. In fact, learning in the flow of work is the new workplace learning paradigm. This article outlines how you can leverage microlearning strategies to foster learning within the...
Training Bytes – Episode 93
The key ask in any collection call is the request for the balance due on the account to be paid. Aaron Keyes from L J Ross Associates and Mike Gibb discuss the best way to ask for payment in full from a consumer. Source: AccountsRecovery.net
How to Make Your Leadership Development Training Programs Work in the Hybrid Workplace
The success of an organization rests on the quality of its leadership. Leaders set the tone, form the culture, and support employee development. In this article, I share strategies for successful leadership training, especially in the hybrid workplace. Why Is Leadership Development So Important?...
Training Bytes – Episode 92
The specific motivations needed to engage with and influence a consumer are usually unknown to the representative prior to initial contact. This week, Kelli van Cleave from ACA International and Mike Gibb discuss the most significant factor in getting an account resolved on the first call between...
Everything You Need to Know About Creating Employee Development Programs
Learn the key steps to designing impactful employee development programs that foster growth, improve retention, and align with business goals. Create Employee Development Programs As we navigate through an age characterized by the constant pace of technological advancements and evolving employee...
Training Bytes – Episode 91
A consumer may ask why he or she needs to make a good-faith payment. Kelli van Cleave of ACA International and Mike Gibb discuss how to respond if this question is asked. Source: AccountsRecovery.net
The Impact of Employee Learning on Business Growth
Discover how employee learning boosts productivity, innovation, retention, and leadership—driving real business growth in 2025 and beyond. Why Upskilling Your Team Is the Key to Long-Term Growth In today's rapidly evolving business landscape, companies that invest in Learning and Development...
Training Bytes – Episode 90
A consumer may dispute an account with a statement like: "I never received the service (or merchandise)". Kelli van Cleave of ACA International and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net