by Christopher Rickman | Apr 10, 2019 | Performance
Before I begin this post on communication I feel that I must point out that I’m only writing about half of the communication process. And it’s the least important half. The communication process of course involves speaking and listening. Of the two listening is far...
by Christopher Rickman | Apr 1, 2019 | Business
In agile, complex, collaborative organizations, there is a direct connection between the quality of information flow and the quality of results. Shared context (or shared consciousness as described in the great book Team of Teams by General McChrystal) is a...
by Christopher Rickman | Mar 25, 2019 | Business
At the turn of a new year, after the parties have ended and we return to our daily lives, people over the world consider how the next 365 days can be even better. We write down our New Year’s resolutions and think about what we can to do to improve our health,...
by Christopher Rickman | Mar 19, 2019 | Improvement
While a tight labor market has business leaders seeking to improve retention and engagement, they may be overlooking one critical factor: how their managers respond to stress. A new study by researchers of leadership training company VitalSmarts found that one in...
by Christopher Rickman | Mar 14, 2019 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below There are apps out there now that imitate the voices of real people and individuals are using them during phone conversations with collection agents as a means of wasting an agent’s time and making it...