Soft skills have always been in demand, but with the evolution of artificial intelligence (AI), these human-centered skills are more important than ever. Organizations that focus only on developing teams’ hard skills, like technical and business acumen, risk falling behind. Soft skills training is...
Most companies treat compliance training as merely a box to check, rather than something to genuinely connect with employees. Even if the content is clear and well-made, many workers ignore it, rush through it, or forget it quickly. In fact, a recent survey found that nearly one half of employees...
In the debt collection industry, compliance is often seen as the responsibility of collectors, legal teams, or operations. But there’s a vital group that can’t be left out of the equation, your sales team. Sales professionals are the first point of contact for your agency. They shape your...
Hiring, firing, and rehiring can feel like an endless cycle. You go through all the trouble of collecting applications, interviewing candidates, and onboarding new employees, only for them to underperform or decide that the job isn’t for them after all. This scenario is not uncommon: A survey of...
Learning retention is the cornerstone of effective training programs, yet it remains a challenge for many organizations. Employees are often bombarded with information, making it difficult to absorb and retain new knowledge. As a result, businesses often find themselves in a cycle of constant...
With rapid technological advancements, organizations must support employees with effective training programs. The ultimate goal of implementing these types of training programs is to upskill employees on the latest technology, help them absorb new knowledge, and apply it to future applications....
Learning and development (L&D) professionals have been struggling to make learning stick for decades. The forgetting curve, theorized in 1885 by Hermann Ebbinghaus, posits that learners forget new information at an exponential rate after initially learning it. The eternal thorn in the side of...
When designing content, we often place more emphasis on how we present the content than on how learners will best understand and retain it. Too often, the principles behind the science of learning take a backseat to the technology used in delivering the training. This approach frequently relies on...
Human error in the workplace can lead to significant consequences, including compliance risks, financial losses, and productivity setbacks. Mistakes in tasks like data entry, product handling, or regulatory reporting can result in non-compliance with legal standards, exposing organizations to...
Let’s have a real conversation. If you work in leadership at a financial institution—whether a bank, credit union, or service organization—you’ve likely felt the frustration: You invest in training. You schedule the sessions. You pull your people off the front-line. You bring in facilitators. You...
Perceptions of workplace learning have changed. No longer is it confined to formal training in the work environment. In fact, learning in the flow of work is the new workplace learning paradigm. This article outlines how you can leverage microlearning strategies to foster learning within the...
The success of an organization rests on the quality of its leadership. Leaders set the tone, form the culture, and support employee development. In this article, I share strategies for successful leadership training, especially in the hybrid workplace. Why Is Leadership Development So Important?...