News & Tips
Stop Losing Front-Line Talent: The Power of Structured Onboarding
Front-line employees form the backbone of countless industries. Attracting and retaining these key team members, especially in a tight labor market, has never been more critical. However, high turnover and low engagement among front-line workforces are continuing roadblocks. The solution isn’t...
Closing the Gap Between Training and Real-World Execution
Training programs often succeed in the classroom but break down once collectors face live calls. In this webinar, sponsored by Peak Revenue Learning, Sherrika Newman, Jennifer Peck, DavidLee Richardson, and Dennis Barton examined why training frequently fails to translate into lasting on-the-job...
Training Bytes – Episode 122
Every representative occasionally encounters consumers who act as if they want to negotiate a payment plan but refuse to give a reason why they can't pay in full. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss how collectors should handle these situations. Source:...
Why Hybrid Onboarding Outperforms In-Person and Remote Approaches
When it comes to onboarding new hires, most organizations rely on the setup and structure they already have in place. But what if they could start fresh, with intention rather than convenience? Which format delivers the best experience and results? The answer is hybrid onboarding, according to the...
Training Bytes – Episode 121
Whether it is a ploy or not, at some point every representative has had a consumer say, “I can only talk for one minute—what do you want?” Every right-party contact is important, so handling this correctly is essential. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss what...
The Soft Skills Crisis is Getting Worse: What Can L&D Do?
As artificial intelligence (AI) gains a greater foothold in daily life, Generation Z remains far ahead of the curve in using this new technology at home and at work. These digital natives, born between 1997 and 2012, are the first generation to grow up with the internet and social media, so it’s...
Training Bytes – Episode 120
A representative might find themselves on a call where they are continuously interrupted. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss how collectors should respond when a consumer keeps interrupting. Source: AccountsRecovery.net
How Learning Unlocks Business Growth
Too often, learning and development (L&D) is treated as just a human resources (HR) function or an employee perk. Real transformation happens when learning becomes part of the everyday workflow. Leading companies embed learning goals at every stage of the employee journey, from hiring and...
Why 74% of Employee Training Is Forgotten: The Forgetting Curve
Your team just completed a week-long training program. Thousands spent. Hours invested. Everyone’s certified. But here’s the bitter truth: within 48 hours, most of what they learned has already started to vanish. Research shows that employees retain approximately 25% of the information after two...