News & Tips

Training Bytes – Episode 34

Training Bytes – Episode 34

What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net

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Training Bytes – Episode 33

Training Bytes – Episode 33

What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net

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Training Bytes – Episode 32

Training Bytes – Episode 32

What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net

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