News & Tips
Don’t Forget About It: How Spaced Repetition and Microlearning Boost Memory
When it comes to new information, our brains have a strict ‘use it or lose it’ policy. And too often, training content is forgotten within the first hour of employees learning it. Don’t let this be you! Find out how to use microlearning and spaced repetition to make your training results last. How...
Training Bytes – Episode 35
What should a collector do when a consumer flat-out refuses to pay a debt? Kristen Rowles from CBE Companies and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Spaced Learning: A Neuroscience-Based Approach to Maximize Learning Outcome
The biggest challenge for any learning program is to ensure retention of learning. If learners do not retain what they learned in the program, the program is not very useful. Foster Knowledge Retention with Spaced Learning For a long time, educationists researched methods to increase the retention...
Training Bytes – Episode 34
What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net
Employee Training and Development: The Benefits of Upskilling or Reskilling Your Team
Employee training and development isn’t just about teaching employees to do their jobs. It’s about showing employees they are valued and that upward movement in the organization is possible. When employees don’t see opportunity, they don’t bring their best selves to work. “Give a person a fish and...
Training Bytes – Episode 33
What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
Why Businesses Should Invest in Employee Learning Opportunities
It’s a well-known truth that you have to spend money to make money. Continuing to reinvest in your business in smart and strategic ways is essential for staying competitive in ever-changing markets. Understanding where and how to allot resources, however, can be a high-wire budget-balancing act....
Training Bytes – Episode 32
What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net
How to Transform Your Employee Training with the ‘PROOF’ Framework
After over two decades in the talent development industry, I understand the frustration firsthand. Imagine this: Your dedicated training team spends months developing an exciting new program for your organization's employees. Learners love the training and provide positive feedback on how fun the...