News & Tips
Training Bytes – Episode 84
It is said that words account for only 7% of communication when people are talking. The rest of communication comes from body language and tonality. And since body language is absent from a phone call, tonality is a huge percentage of the communication that occurs on a call. Greg Ruffino from...
What L&D programs are missing: The magic of spaced repetition
Picture this: You’ve spent weeks finding the perfect vendor for your manager training, or better yet crafting your own program. Your managers log in and spend two hours learning the basics of giving good feedback, and practicing with one another, and at the end, they all say it was a valuable use...
Training Bytes – Episode 83
What should a representative do if a consumer refuses to offer more than some minimal amount toward the debt? Greg Ruffino from InterProse and Mike Gibb discuss how a collector should respond if this occurs. Source: AccountsRecovery.net
Learn on the Job: A Spaced Learning Approach
The task of delivering a learning solution on time and within budget is often complicated by the added challenge of limiting its impact on daily operations and productivity. While training can be accomplished by a single instructor-led or web-based learning event, when delays occur between the...
Training Bytes – Episode 82
It is common for consumers to respond to a request to pay with a variety of objections and stalls. Greg Ruffino from InterProse and Mike Gibb break down the ones that are the most difficult to deal with. Source: AccountsRecovery.net
Continuous Employee Growth: Benefits and How to Encourage It
Growth is beneficial to both the success of an organization and the careers of its employees. Employee growth programs help companies to discover new talent, improve productivity, and reduce employee turnover. Knowing how to encourage regular employee development and implement a program for doing...
Training Bytes – Episode 81
What is the biggest mistake collectors make when negotiating payments with consumers? Greg Ruffino from InterProse and Mike Gibb explore these problems. Source: AccountsRecovery.net
10 Powerful Benefits of Employee Training and Development
Are you facing challenges like low productivity or high staff turnover? Understanding the benefits of training employees might be the solution you need. Investing in your employees' growth not only enhances their skills but also strengthens your business. In this article, we explore the 10 key...
Continuous Training: The Key to Maintaining Compliance and Reducing Risk
The impact of traditional training methods in our evolving regulatory environment has revealed skills gaps. The traditional approach, while a solidified strategy among organizations, tends to be sporadic and fails to ensure long-term knowledge retention among employees, which can make maintaining...