News & Tips
How to Improve Training Outcomes with Microlearning Interventions
Attention spans and the forgetting curve contribute to learning fatigue and less impactful training. Create Continuous Learning with Microlearning The need of the hour is outcome-based training that helps learners in the moment of their need. What’s better than microlearning to implement this? In...
Training Bytes – Episode 51
What should a representative do when they make a mistake? John Bedard from Bedard Law Group and Mike Gibb talk about how collectors should handle mistakes when they occur. Source: AccountsRecovery.net
How to Offset the Forgetting Curve in Your Employee Learning Programs with Microlearning
People tend to forget the vast majority of what they learn, especially when the new information and skills aren’t immediately applied. In this article, I show you how the Forgetting Curve can be offset with microlearning. Why Do Employees Forget What They Learn in Training? In the 1880s, a German...
Training Bytes – Episode 50
What is a baiting trap that many collectors may not realize is a baiting trap? John Bedard from Bedard Law Group and Mike Gibb discuss how representatives can recognize when this is happening. Source: AccountsRecovery.net
How to Mitigate the Forgetting Curve with Microlearning
Ever come back from a training course only to not remember the core points shortly after? Or, have you sent staff off on an expensive 2-day training course just to have them forget the content only weeks later? Can learning technology help us to mitigate the forgetting curve? Efficient...
Training Bytes – Episode 49
What are the most common compliance mistakes that representatives make when communicating with consumers? John Bedard from Bedard Law Group and Mike Gibb discuss what these mistakes are. Source: AccountsRecovery.net
The Forgetting Curve in eLearning: What Learning Professionals Should Know
You may have devoted countless hours to content development and learning course design, but all will be for naught if your learners will not be able to commit what they've learned to long-term memory. In this article, you will find everything you need to know about the forgetting curve in...
Training Bytes – Episode 48
How should a collector respond when consumers threaten to hire an attorney or file a complaint with the BBB or the CFPB? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Why Learning Design Should Incorporate Spacing
Most organizational learning interventions are considered complete once an eLearning course is delivered. A crucial learning opportunity is being lost here. Ample practice opportunities after the training can go a long way in cementing long-term retention and supporting performance goals. Spaced...