News & Tips
Reimagining Long-Form Training with Microlearning
Long training sessions can exhaust learners. They often result in information overload. Microlearning provides a powerful solution by breaking down complex topics into smaller, more digestible pieces. Let’s explore how microlearning works, its benefits, theory, challenges, and practical...
Training Bytes – Episode 108
How do you handle situations where consumers are doing something that is not professional while speaking with them? In this discussion, Ryan Thorpe of FFAM and Mike Gibb explore what you should do if this occurs while on the phone with a consumer. Source: AccountsRecovery.net
Make Training More Effective with Microlearning and AI
When people think of microlearning, it’s often viewed as a tool for reinforcement of longer-form training, something used after the main event to help employees retain what they’ve learned. And while microlearning is incredibly effective in that role, it’s time to expand that view. Microlearning...
Training Bytes – Episode 107
The motivations driving consumers who initiate a call are often very different from those who are contacted through outbound efforts. In this discussion, Ryan Thorpe of FFAM and Mike Gibb explore these contrasts, highlighting the unique considerations and techniques required for effectively...
Coaching Skills That Strengthen Employee Performance
In many organizations today, the conversation around coaching has moved beyond theory. What leaders are asking now is: How do we actually build coaching capability that changes behavior, not just knowledge? The answer starts within. Instead of relying solely on external experts, learning and...
Training Bytes – Episode 106
Occasionally, a representative may encounter a consumer who says something like, “What are you going to do about this? You can’t do anything to me.” Ryan Thorpe from FFAM and Mike Gibb discuss how to respond if this occurs. Source: AccountsRecovery.net
How to Use Instructional Videos to Boost Engagement in Compliance Training
Isn’t it frustrating when a 30-page policy handbook goes unread? Compliance training often fails because dense regulations and text-heavy materials overwhelm learners. Short, animated explainer videos can turn complex rules into clear, memorable narratives, offering a powerful remedy....
Training Bytes – Episode 105
It's not unusual for a representative to receive a call where a consumer says something like, "I missed a call from this number, so I looked online and saw it was for a collection agency. What is this about?" Ryan Thorpe from FFAM and Mike Gibb break down how to respond in a situation like this....
Training Bytes – Episode 104
If you could go back to your first day on the job and give yourself one piece of advice that would make the biggest impact, what would it be? Kristi Loyer of Wilber and Mike Gibb explore that question. Source: AccountsRecovery.net