News & Tips
Training Bytes – Episode 126
Representatives must be able to recognize when a consumer’s comments or communication rise to the level of a dispute. Nick Prola from Bassford Remele and Mike Gibb explain how collectors can identify these moments. Source: AccountsRecovery.net
The Business Case for L&D in the C-Suite
Even when executives say they value learning, training is often treated as a separate support function rather than a key driver of business performance. But, when you look at how organizations actually achieve long-term success and employee retention, learning is everywhere: onboarding,...
Training Bytes – Episode 125
Occasionally, a representative will receive a call from a third party, such as a consumer's friend or relative, who wants to talk about the consumer's debt. Nick Prola from Bassford Remele and Mike Gibb discuss how collectors should respond when situations like this occur. Source:...
The Good, Bad and Ugly of Employee Training
Organizations depend on effective employee training to remain competitive and profitable. Employee training helps workers acquire the behaviors, skills, abilities, and knowledge they need to do their job and prepare for future advancement. From new hires to long-tenured employees, continuous...
Training Bytes – Episode 124
A representative may encounter a consumer who says they are recording the interaction and that they intend to post it on social media. Nick Prola from Bassford Remele joins Mike Gibb to discuss how collectors can effectively respond when a situation like this arises. Source: AccountsRecovery.net
Creating Compliance: How to Activate Learners in Compliance Messaging
There is no one-size-fits-all approach to compliance. Regardless of an organization’s size, industry, or business model, government agencies, industry associations, and compliance best practice guidance consistently point to several key components of an effective compliance program: standards,...
Measuring Compliance Training: How L&D Can Strengthen Risk Awareness and Culture
Compliance was once viewed as a back-office function, something checked off a list to satisfy regulators. Today, it is central to how organizations operate, compete, and build trust. What was once about avoiding penalties is now about enabling transparency, managing risk, and meeting the...
The Science Behind Building Resilient Teams
Skills gaps cost the global economy trillions. And yet, only 25% of employees believe their company’s training significantly improves performance, according to McKinsey. Most learning evaporates quickly – people forget about half of new information within an hour unless it’s reinforced. What...
Training Bytes – Episode 123
Whether expressed through anger or tears, emotional reactions are a reality in consumer interactions. Christopher Nye of Radius Global Solutions joins Mike Gibb to discuss how collectors can effectively respond when these moments arise. Source: AccountsRecovery.net