News & Tips
The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions
It’s not every day that we see multiple decisions on the bona fide error defense from the courts, yet recently we saw three. Two were great, and one was scary. Below we’ll discuss each and how this may impact your business. Decision 1: “Redundant” Policies and Procedures Save the Day The first...
The State of Ransomware Attacks
Small businesses can be especially vulnerable to ransomware. This infographic breaks down the current threat landscape and offers some tips on how to protect your network. Ransomware attacks are skyrocketing, both on businesses and, increasingly, against local governments. There are different and...
What It’s Like to Be a Debt Collector
A little insight from experienced insiders. Many Americans struggling with managing their debt become afraid to pick up the phone because of debt collectors. You’ve probably heard stories about deceptive debt collectors, and you may even have been a victim of a debt collection scam. But you’ve...
Hiring is Broken at Other Companies (But It Doesn’t Have to Be at Yours)
Just because everyone else does a terrible job, it doesn't mean you have to. As a human resources geek, I have many friends who are also in HR, and I hang out in lots of HR groups. One of the things that fascinates me is the disconnect between how we see ourselves and how we see things when we're...
Agency Executives Share Tips to Help Hire the Best Collectors
In today’s job market, individuals can be a lot pickier about where they work. Hundreds of resumes that are submitted turn into a handful of viable candidates who actually show up for the interview, and maybe one or two people accept an offer and make it through lunch on the first day. Finding...
Forget Email: Scammers Use CEO Voice ‘Deepfakes’ to Con Workers into Wiring Cash
Criminals are using AI-generated audio to impersonate a CEO's voice and con subordinates into transferring funds to a scammer's account. So-called deepfake voice attacks could be the next frontier in a scam that's cost US businesses almost $2bn over the past two years using fraudulent email. The...
The Definitive Guide to Lead Generation: 6-Steps to a Winning Lead-Gen Process
For many organizations today, lead generation is the Achilles’ heel of business development. They spend tons of money to hire closers — salespeople who are fired up and ready to close business — but they aren’t generating enough leads to keep them busy. How can your organization build a lead...
Shot Across the Bow: “Parroting” TCPA Allegations from “Case to Case” May Be Subject to Sanctions
The Middle District of Florida just issued a sternly worded warning to TCPA plaintiffs and their counsel, stating that pre-suit investigations are a necessary pre-requisite to filing their claims – otherwise sanctions may be warranted. In Tormenia v. Lvnv Funding, 2019 U.S. Dist. LEXIS 12662 (M.D....
Eight Ways to Encourage Cybersecurity Compliance Among Employees
For most modern organizations, cybersecurity has become a top priority. From basic protocols like firewalls and two-factor authentication to restricted administrative and network access, companies are taking steps toward tighter security in order to avoid becoming the next victim of a corporate...