News & Tips
Training Bytes – Episode 124
A representative may encounter a consumer who says they are recording the interaction and that they intend to post it on social media. Nick Prola from Bassford Remele joins Mike Gibb to discuss how collectors can effectively respond when a situation like this arises. Source: AccountsRecovery.net
Creating Compliance: How to Activate Learners in Compliance Messaging
There is no one-size-fits-all approach to compliance. Regardless of an organization’s size, industry, or business model, government agencies, industry associations, and compliance best practice guidance consistently point to several key components of an effective compliance program: standards,...
Measuring Compliance Training: How L&D Can Strengthen Risk Awareness and Culture
Compliance was once viewed as a back-office function, something checked off a list to satisfy regulators. Today, it is central to how organizations operate, compete, and build trust. What was once about avoiding penalties is now about enabling transparency, managing risk, and meeting the...
The Science Behind Building Resilient Teams
Skills gaps cost the global economy trillions. And yet, only 25% of employees believe their company’s training significantly improves performance, according to McKinsey. Most learning evaporates quickly – people forget about half of new information within an hour unless it’s reinforced. What...
Training Bytes – Episode 123
Whether expressed through anger or tears, emotional reactions are a reality in consumer interactions. Christopher Nye of Radius Global Solutions joins Mike Gibb to discuss how collectors can effectively respond when these moments arise. Source: AccountsRecovery.net
Stop Losing Front-Line Talent: The Power of Structured Onboarding
Front-line employees form the backbone of countless industries. Attracting and retaining these key team members, especially in a tight labor market, has never been more critical. However, high turnover and low engagement among front-line workforces are continuing roadblocks. The solution isn’t...
Closing the Gap Between Training and Real-World Execution
Training programs often succeed in the classroom but break down once collectors face live calls. In this webinar, sponsored by Peak Revenue Learning, Sherrika Newman, Jennifer Peck, DavidLee Richardson, and Dennis Barton examined why training frequently fails to translate into lasting on-the-job...
Training Bytes – Episode 122
Every representative occasionally encounters consumers who act as if they want to negotiate a payment plan but refuse to give a reason why they can't pay in full. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss how collectors should handle these situations. Source:...
Why Hybrid Onboarding Outperforms In-Person and Remote Approaches
When it comes to onboarding new hires, most organizations rely on the setup and structure they already have in place. But what if they could start fresh, with intention rather than convenience? Which format delivers the best experience and results? The answer is hybrid onboarding, according to the...