News & Tips
Training is Not an Objective
We all want to create quality learning, but without clearly defined goals from the business, we run the risk of developing learning scrap. Use the following questions to guide your conversations with your clients to set clear business markers at the start of your learning initiative. Business...
Training Bytes – Episode 40
New representatives are trained to become proficient in a diverse range of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss where most collection training programs fall short. Source: AccountsRecovery.net
Maximizing eLearning ROI: Cultivating a Positive Organizational Culture
Training is key to a positive work environment, and measuring its effectiveness and alignment with company goals is crucial. By following these tips, companies can improve employee engagement and productivity. Shaping a Thriving Workplace Culture Today's workforce prioritizes a positive workplace...
Training Bytes – Episode 39
New representatives may wonder if they have what it takes to succeed. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss whether anyone can become a great collector. Source: AccountsRecovery.net
Testing Learning is as Time-Critical as Delivering It
It is recognized that there are optimum times to learn and optimum pacing for that learning. The same is true for testing, but this is often ignored to the detriment of both the learning outcome and the credibility of the learning process. Testing Learning and Delivering It: Why Are Both...
Work-Life Balance Key to Attracting New Job Candidates in ARM Industry
There is a new generation of individuals entering the workforce, and collection operations of any shape or size need to adjust their recruiting techniques and strategies to appeal to what this new generation is looking for most — work-life balance — or risk having significant difficulties hiring...
Training Bytes – Episode 38
New representatives need to learn how to respond to a variety of demanding or arduous encounters with consumers. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss the single greatest challenge facing new collectors today. Source: AccountsRecovery.net
Adopting a Microlearning Approach for Corporate Training: Smaller Bites, Bigger Returns
Microlearning can be defined in any of these ways, but ultimately it leads to considerable behavioral changes. Learners interact with each bite of content continually, thereby making behavior change a career-long journey of self-improvement. Microlearning: Delivering Bite-Sized Content to Support...
Training Bytes – Episode 37
New representatives are expected to master a wide array of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss what the single most important lesson is that a new collector must learn. Source: AccountsRecovery.net