News & Tips
Training Bytes – Episode 22
How should a representative respond when a consumer says they are on a fixed income and don't have any money to spare? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Retaining New Hires in the Collection Industry: A Blend of Flexibility, Engagement, and Support
In the fast-paced and often high-pressure world of today’s collection industry, retaining new hires is a multifaceted challenge. Companies are increasingly recognizing the need to blend flexibility, engagement, and support to keep their workforce motivated and productive, experts discussed during...
How to Create Training Videos for Your Employees
Creating training videos is crucial for engaging and effective learning, leading to growth and prosperity of employees and business. Discover how to create videos to enhance employee performance and productivity. Training videos have emerged as the most effective tool for employee onboarding. It...
5 Pillars of Successful Hybrid Training
Each pillar supports the smooth execution of live mixed training delivery when combining on-site and online learners. Hybrid workplaces are increasingly more common today, with organizations even designating traditional office space for in-person collaboration days. According to Forbes.com, an...
Training Bytes – Episode 21
During a conversation with a consumer, if they ask if you are going to sue them for the debt if they don't pay it, how should the representative respond? Tony Diaz from PFC USA and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
How to Retain Gen Z Employees? Provide Them the Learning Experiences They Want
It was 1999. The world was partying per Prince’s instructions, anticipating what was projected to be a catastrophic global technology failure as computers turned over to the year 2000. Meanwhile, the first members of Gen Z were finding their voices and cutting their teeth on plastic toy flip...
Training Bytes – Episode 20
If a consumer calls saying they received a notice stating they owe $453.14 as of April 28, and says to the representative, "I don’t recognize the date or this debt; what can you tell me about it?", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss how to...
Build Learning into Your Employees’ Workflow
Learning and Development (L&D) programs are critical for the success of any organization. These programs both ensure that employees have the skills and capabilities necessary to do their jobs well, and demonstrate to those employees that their employers believe they are worth investing in —...
Training Bytes – Episode 19
What should representatives say when a consumer calls and says they received a letter that said to call if they want to dispute the debt? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net