News & Tips
The One Rule that Works Every Time
If you want to be a better communicator, you need to know three things. Wait, let me be more clear. If you want to be a better communicator, you need to know things about Three. Using the power of three to structure your messages, make your points or tell your stories can make what you say more...
Here’s Why Data Security Matters if Contact Centers Go Remote
With so many risk factors, contact centers must stay a step ahead of fraudsters, regardless of how many security controls they already have in place. Contact centers hold a wealth of sensitive information and data breaches can pose significant security risks to your customers too. If one were to...
How to be the Leader People Love to See
Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful? Managers are unintentionally malevolent when they have an agenda that has nothing to do with people. Bores always have a personal agenda. When un-delightful managers ask questions,...
A Great Model for Giving Highly Effective Feedback
Listen to the Webinar Recording/Download the PDF BelowGiving effective employee feedback is a valuable but sometimes poorly executed or even neglected skill. While effective feedback can grow and develop staff, improve levels of trust and communication within an organization, and strengthen bonds...
Why People Lie at Work — And What to Do About It
When you’re a leader, you rely on your team members to tell you the truth so you can make thoughtful decisions and feel confident that you know what’s going on. Most of them repay your trust with truthfulness (marked, on occasion, with a bit of self-serving spin). But sometimes, you’re faced with...
Tired of Settling? How to Light Your Life and Work on Fire
Settling for “good enough” instead of what you really want? Getting comfortable with the ordinary? Letting others treat you poorly? Suffering through a poor work situation? Tired of working with people who don’t want to excel or don’t share your values? Playing small, even though you know there’s...
Selling on LinkedIn Without Ads
Do you want to generate more sales from LinkedIn? Wondering how best to use your profile, company page, and LinkedIn messages to promote your product or service? In this article, you’ll discover how to sell on LinkedIn without ads. Why You Need to Be Using LinkedIn for Organic Selling One key...
5 Leadership Secrets Every Business Leader Should Know
Managing a business is never easy. There are challenges around every corner, not all of them financial in nature. Managing employees, balancing the books and keeping up with new business trends can be overwhelming for any business executive. Thankfully, there are many other business managers out...
HUGE TCPA WIN!: Court Finds Aspect Predictive Dialer Not An ATDS – Explains Away Footnote 7
Well this is a big one. In the best analyzed post-Facebook ATDS decision to date, a Court in South Carolina has ruled the Aspect predictive dialer is not an ATDS because it lacks a random or sequential number generator. The decision is Timms v. USAA Fed. Sav. Bank, C/A No. 3:18-cv-01495-SAL, 2021...