News & Tips
Training Bytes – Episode 107
The motivations driving consumers who initiate a call are often very different from those who are contacted through outbound efforts. In this discussion, Ryan Thorpe of FFAM and Mike Gibb explore these contrasts, highlighting the unique considerations and techniques required for effectively...
Coaching Skills That Strengthen Employee Performance
In many organizations today, the conversation around coaching has moved beyond theory. What leaders are asking now is: How do we actually build coaching capability that changes behavior, not just knowledge? The answer starts within. Instead of relying solely on external experts, learning and...
Training Bytes – Episode 106
Occasionally, a representative may encounter a consumer who says something like, “What are you going to do about this? You can’t do anything to me.” Ryan Thorpe from FFAM and Mike Gibb discuss how to respond if this occurs. Source: AccountsRecovery.net
How to Use Instructional Videos to Boost Engagement in Compliance Training
Isn’t it frustrating when a 30-page policy handbook goes unread? Compliance training often fails because dense regulations and text-heavy materials overwhelm learners. Short, animated explainer videos can turn complex rules into clear, memorable narratives, offering a powerful remedy....
Training Bytes – Episode 105
It's not unusual for a representative to receive a call where a consumer says something like, "I missed a call from this number, so I looked online and saw it was for a collection agency. What is this about?" Ryan Thorpe from FFAM and Mike Gibb break down how to respond in a situation like this....
Training Bytes – Episode 104
If you could go back to your first day on the job and give yourself one piece of advice that would make the biggest impact, what would it be? Kristi Loyer of Wilber and Mike Gibb explore that question. Source: AccountsRecovery.net
3 Reasons Why Soft Skills Training is the Competitive Edge Your Workforce Needs
Soft skills have always been in demand, but with the evolution of artificial intelligence (AI), these human-centered skills are more important than ever. Organizations that focus only on developing teams’ hard skills, like technical and business acumen, risk falling behind. Soft skills training is...
Training Bytes – Episode 103
After assisting a consumer, the representative may want to ask for feedback. Kristi Loyer from Wilber and Mike Gibb discuss how to ask the consumer for feedback or for them to leave a Google review. Source: AccountsRecovery.net
Why Compliance Training Needs Marketing — Not Just Good Content
Most companies treat compliance training as merely a box to check, rather than something to genuinely connect with employees. Even if the content is clear and well-made, many workers ignore it, rush through it, or forget it quickly. In fact, a recent survey found that nearly one half of employees...