News & Tips
The 9 Elements that Make Top Employee Training Programs So Successful
Training employees isn’t one-size-fits-all. There isn’t one simple answer to building perfect employee training programs, but there are a few elements that are consistently present in companies with the best training programs. No matter the type of program you’re developing – manager training...
Training Bytes – Episode 18
When a consumer says, "I thought this debt was going to be covered by my health insurance", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
Fourteen Reasons to Invest in Employee Training and Development
Employers that want to improve employee performance, innovation, and customer service invest in training and development. Done right, it eliminates skill gaps, teaches workers modern technologies, and helps employees become product experts. Top Workplaces have strong training programs. That is not...
Training Bytes – Episode 17
When a consumer says, "I'm not going to pay this because it's not going to show up on my credit report", how should the representative respond? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
Every Employee Needs Sales Skills to Thrive
Nearly everyone has a story about when a salesperson made their buying decision a breeze. The salesperson understood the business, asked well thought-out questions and listened (instead of just talking), connected the product or service to stated (or unstated but very real) needs, and grasped the...
Training Bytes – Episode 16
How should representatives deal with mean and aggressive consumers? Tony Diaz from PFC USA and Mike Gibb discuss what to do and how to respond when this happens. Source: AccountsRecovery.net
The Importance of Training Employees: 11 Benefits
As technology advances and workplace strategies evolve, there comes a need for professionals to align with these changes in terms of knowledge and skills. One of the best ways to enhance knowledge and skills is through training. Providing employees with relevant and consistent training can help...
Training Bytes – Episode 15
When a consumer says they are going to call the creditor and take care of the debt with them, what should the collector do? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
3 Tips for Measuring the Effectiveness of On-the-Job Training
There are many facets to measuring training success, each with unique potential to showcase value using metrics and application-based knowledge. For example, instructor-led training (ILT) might be measured with both surveys to measure feelings and assessments to measure understanding of the...