News & Tips
Learning Strategies for Lasting Knowledge
The human brain is wired to forget. Not all information is needed beyond the immediate moment or situation. It’s up to instructional designers and training facilitators to help learners maximize knowledge retention. Memory is the process of encoding (inputting), storing (organizing), and recalling...
Training Bytes – Episode 127
A clear understanding of cease-and-desist requests is critical for representatives. Nick Prola from Bassford Remele and Mike Gibb break down what collectors most often misunderstand. Source: AccountsRecovery.net
Rethinking Workforce Readiness: Designing Training for the First Job
Many learning and development (L&D) programs are designed with the best of intentions and ambitious outcomes, emphasizing leadership pipelines, career progression, and long-term potential. While these outcomes are important, early-career talent faces a more immediate challenge: succeeding in...
Training Bytes – Episode 126
Representatives must be able to recognize when a consumer’s comments or communication rise to the level of a dispute. Nick Prola from Bassford Remele and Mike Gibb explain how collectors can identify these moments. Source: AccountsRecovery.net
The Business Case for L&D in the C-Suite
Even when executives say they value learning, training is often treated as a separate support function rather than a key driver of business performance. But, when you look at how organizations actually achieve long-term success and employee retention, learning is everywhere: onboarding,...
Training Bytes – Episode 125
Occasionally, a representative will receive a call from a third party, such as a consumer's friend or relative, who wants to talk about the consumer's debt. Nick Prola from Bassford Remele and Mike Gibb discuss how collectors should respond when situations like this occur. Source:...
The Good, Bad and Ugly of Employee Training
Organizations depend on effective employee training to remain competitive and profitable. Employee training helps workers acquire the behaviors, skills, abilities, and knowledge they need to do their job and prepare for future advancement. From new hires to long-tenured employees, continuous...
Training Bytes – Episode 124
A representative may encounter a consumer who says they are recording the interaction and that they intend to post it on social media. Nick Prola from Bassford Remele joins Mike Gibb to discuss how collectors can effectively respond when a situation like this arises. Source: AccountsRecovery.net
Creating Compliance: How to Activate Learners in Compliance Messaging
There is no one-size-fits-all approach to compliance. Regardless of an organization’s size, industry, or business model, government agencies, industry associations, and compliance best practice guidance consistently point to several key components of an effective compliance program: standards,...