News & Tips
10 Free Things Business Owners Can Do Now to Engage and Retain Talent
According to a recent Wall Street Journal survey, small businesses are losing confidence in the United States' economy, with 57% bracing for economic conditions to worsen in the next 12 months. Among the challenges of inflation, supply chain issues, rising interest rates and labor shortages is the...
Freud’s Answers for the Great Resignation
The father of psychoanalysis had a theory about love and work—lieben und arbeiten—which offers great opportunity for leaders willing to consider it. Business leaders are constantly presented with warnings about new trends, often accompanied by prescribed actions that must be taken to avoid serious...
Why (and How to) Dispose of Digital Data
The stakes are too high for organizations not to comply with data privacy regulations. For example, noncompliance with the EU General Data Protection Regulation (GDPR) can result in a fine of up to €10 million or up to 2% of the organization’s worldwide annual revenue from the preceding financial...
How to Build Business Relationships: 7 Key Tips & Helpful Context
Establishing business relationships can be every bit as confusing and frustrating as it is essential. There are several kinds of potential stakeholders you need to account for, and each connection requires some degree of individual attention and effort. Still, some underlying principles can be...
Complainers: 5 Ways to Limit the Garbage People Pour Into Your Ears
How much time do you spend listening to complainers? Too much. Cy Wakeman’s research with one company showed employees spent almost 2.5 hours a day dealing with drama. Drama most often came from b*tching, moaning, and whining (BMW).Garbage in your ears: Complainers feel powerful pouring garbage in...
How to Retain Employees by Offering the Right Health Benefits
As companies compete for talent, monthly premiums could become the next casualty of the red-hot labor market. To prevent employees from becoming another statistic in the Great Resignation, companies may want to revisit the health benefits they offer. Some small business owners are embracing a perk...
How Employees Can Invite Hackers into Your Network
Employees are mistakenly sending open invitations for hackers to infiltrate company networks in a myriad of ways. The new working environment has challenges for organizations and employees. According to Gartner, the worldwide information security market is predicted to hit $170.4 billion in 2022....
How Collectors Should Respond to Common Scenarios With Consumers
Good collectors understand that winning a call is about getting a payment from a consumer, not winning a debate or conversation about who is right and who is wrong. It can be just as important not to address certain comments that a consumer might make during a conversation just to keep it flowing...
How Businesses are Digitizing Their Workforce to Offset Employee Deficits
Businesses have dealt with unprecedented challenges over the past two years due to the COVID-19 pandemic. Following federal or state mandates, enforcing customers to wear masks and requiring social distancing were examples of how businesses had to adapt. The pandemic also exacerbated other issues...