News & Tips
Why Sales Compliance Training is a Must in Debt Collection
In the debt collection industry, compliance is often seen as the responsibility of collectors, legal teams, or operations. But there’s a vital group that can’t be left out of the equation, your sales team. Sales professionals are the first point of contact for your agency. They shape your...
Training Bytes – Episode 102
A consumer may say to a representative, “If you don't stop calling me, I'm going to sue you". Kristi Loyer from Wilber and Mike Gibb discuss how a collector should respond if this happens. Source: AccountsRecovery.net
9 Best Practices for Onboarding New Employees
Hiring, firing, and rehiring can feel like an endless cycle. You go through all the trouble of collecting applications, interviewing candidates, and onboarding new employees, only for them to underperform or decide that the job isn’t for them after all. This scenario is not uncommon: A survey of...
Training Bytes – Episode 101
Sometimes after a payment request, a consumer responds, "I lost my job and don’t have any extra money to pay this." Kristi Loyer from Wilber and Mike Gibb discuss how to handle this situation. Source: AccountsRecovery.net
Key Techniques to Boost Learning Retention
Learning retention is the cornerstone of effective training programs, yet it remains a challenge for many organizations. Employees are often bombarded with information, making it difficult to absorb and retain new knowledge. As a result, businesses often find themselves in a cycle of constant...
‘We’re On Your Side’: Experts Share How to Win Consumer Trust
In a recent webinar, a panel of industry experts came together to tackle one of the most important and often overlooked aspects of consumer engagement in collections: convincing consumers you’re on their side. The webinar, sponsored by Peak Revenue Learning, was moderated by attorney Leslie Bender...
Training Bytes – Episode 100
Sometimes after a payment request, a consumer will ask for a statement. Debra Ciskey of ARM Compliance Business Solutions joins Mike Gibb to discuss how to handle these requests. Source: AccountsRecovery.net
11 Strategies for Improving Learning Retention
With rapid technological advancements, organizations must support employees with effective training programs. The ultimate goal of implementing these types of training programs is to upskill employees on the latest technology, help them absorb new knowledge, and apply it to future applications....
Training Bytes – Episode 99
When a consumer says something like "I am refusing to pay this debt", what should the representative do? Debra Ciskey of ARM Compliance Business Solutions and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net