News & Tips
3 Ways to Make Compliance Training Engaging for Employees
Too often, compliance training is the land of box-ticking and nagging. The realm of unpaid boredom and complex corporate terminology. The domain of unfocused eyes and HR mandates. How To Make Compliance Training Engaging I remember the compliance training that came with my first job in a global...
Compliance Training Doesn’t Have to Be Boring: How to Make It Engaging
Mandatory compliance training is often seen as boring. Let’s change that. Forget Boring Compliance Training Mandatory compliance training has a bad reputation—it’s seen as boring and often nothing more than a tick-box exercise to sit through in a lecture or click "Next" through in static...
Revolutionizing Collector Training: Expert Strategies to Accelerate Learning and Boost Performance
In an era of rapid technological advancement and changing consumer expectations, debt collection agencies are reimagining their approach to training new collectors. Industry experts recently shared groundbreaking insights into creating more effective, efficient, and engaging training programs that...
Training Bytes – Episode 89
Consumers may sometimes doubt the legitimacy of a call regarding their account or question whether the caller truly represents a legitimate company. In this episode, Kelli van Cleave of ACA International joins Mike Gibb to share practical strategies for establishing trust and confirming the...
Can Compliance Training Be Fun?
There are no rules that say compliance training has to be boring. Here are some tips to make it engaging for the learner. Make Compliance Training Engaging You are a pharmaceutical rep for a large pharmaceutical company. You have a busy week ahead. Lots of meetings to attend. Client meetings....
Training Bytes – Episode 88
Occasionally, a consumer will say to a representative, “You're not the first person who has called about this. This seems like a scam.” Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond if this happens. Source: AccountsRecovery.net
How to Beat the Forgetting Curve with Spaced Learning
It's no secret that we want to retain the information we learn for as long as possible. Let's examine how spaced learning can help beat the forgetting curve. Learning is an essential part of our lives. Remember back in the days of high school or university studies, when cramming for an exam was...
Training Bytes – Episode 87
It is not uncommon for a consumer to say to a representative, “I need to see something in writing first”. Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond when this happens. Source: AccountsRecovery.net
Spaced Repetition: Making Your Training Unforgettable
What is spaced repetition and how does it work? Spaced repetition is a learning strategy where lessons are repeatedly reviewed at increasing intervals to ensure that important lessons are unforgettable. Not only does this help reinforce learning, it also allows you to fill in learning gaps among...