News & Tips
Training Bytes – Episode 135
When a consumer claims that someone else is responsible for the debt, it can quickly shift the conversation. These statements may reflect confusion, avoidance, or a legitimate dispute – making it important for collectors to respond carefully and consistently. Stacey Sexton from ARS National...
What Is Blended Learning? And How it Can Boost Your Learning Experiences
As the structures that hold the world together change shape, so too must our approach to learning. Today, innovative learning technologies like VR, AR, XR, and MR (all the R’s!) are quickly gaining momentum, challenging tried and true ILT (instructor-led training) techniques. But how do learning...
Training Bytes – Episode 134
When a consumer says “no,” it can be a natural point of resistance in the conversation, but it doesn’t always mean the discussion is over. Knowing how far to push and when to step back is critical to maintaining both effectiveness and compliance. Stacey Sexton from ARS National Services joins Mike...
5 Trends in Employee Training and Development for Creating Better Learning
The learning landscape is quickly evolving. Are you keeping up with the latest trends in employee training and development? L&D trends provide direct insight into the current world of work, technology, and business. It’s about much more than flashy products or the latest buzzwords – it’s...
Training Bytes – Episode 133
When a consumer has broken every promise to pay they’ve made, it can create frustration and make it difficult for collectors to know how to move the conversation forward. Repeated broken commitments can quickly turn a call into an unproductive cycle if the representative isn’t careful about how...
Are Learning Styles a Myth? Challenging Assumptions about How People Learn Best
What’s your learning style? Are you sure? At one point or another, most of us have expressed our learning styles and learning preferences. Maybe you consider yourself a visual learner, or maybe you consistently get tripped up when listening to audio lectures. Either way, the concept of learning...
The Manager Effect: How Leadership Drives Retention and Workplace Culture
In a people‑driven industry defined by metrics, performance targets, and constant pressure, leadership often becomes the deciding factor in whether employees stay, grow, and thrive – or quietly disengage and leave. In this webinar, sponsored by Peak Revenue Learning, Dennis Barton moderated a...
Training Bytes – Episode 132
When a consumer says they’ve filed a complaint with the Consumer Financial Protection Bureau or a state attorney general, the conversation can quickly become tense. Statements like this may be used to signal frustration, apply pressure, or end the call abruptly. How representatives respond in that...
Bite-Sized Learning, Demystified: The Benefits, Limitations, and How to Get It Right
Bite-sized learning (also known as microlearning) has been a trending topic in L&D for years. Now, thanks to a distributed workforce, increased workloads, and decreased attention spans – not to mention the impact of platforms like TikTok and YouTube – the popularity of bite-sized learning in...