News & Tips
3 Things to Keep in Mind When Delivering Negative Feedback
First, understand the purpose of the conversation, which is trickier than it sounds. Your employee blows past a deadline. Again. Or they miss the mark in discussions with a client. Or they are driving their colleagues batty with unprofessional behavior. Whatever the problem, their performance is...
How to Prepare for Performance Management Reviews
For a number of my executive coaching clients, it’s the time of year when they’re wrapping up annual performance review conversations. As is usually the case, some of those are easy and fun, and others are hard and stress-inducing. Whether they’re part of an annual cycle or, much more usefully, a...
How AI Can Help Find New Employees
Artificial intelligence can help hiring managers and recruiters discover talent, reducing the time it takes to get them onboard a company. But there are risks associated with a process often automated by a chatbot. Before employing artificial intelligence (AI) to find job candidates, Southwest...
Bosses Think In-Office Work 3 Times a Week is ‘The Magical Number.’ ‘It’s Not,’ Says CEO
Corporate bosses are getting return-to-office requirements all wrong, global work experts and remote leaders said during a panel conversation at the South by Southwest conference in Austin, Texas, recently. A three-days-a-week requirement has become the norm at many companies, but it’s far from a...
Want to Earn Trust? Don’t Break Any of These 4 Links in the Chain of Credibility
There are four links in the chain of credibility. If one of them breaks, your credibility is broken — or was never secured in the first place. Whether you are an entrepreneur, manager, salesperson or any businessperson, having the trust of the people you serve is paramount. But you cannot earn...
Even in the Midst of Layoffs, Employees are Pushing Back on RTO Mandates
News of layoffs may be grabbing most of the headlines, but another issue is causing waves among workers: companies ordering employees back to the office — even those who promised permanent remote and hybrid arrangements. Amazon, Disney, and Starbucks are just some of the latest employers telling...
Stay Interviews May Help Companies Reduce Turnover, HR Experts Say
The point isn’t asking employees to stay; it’s to discover what dissatisfactions they have that might lead them to leave their current job. Everyone is familiar with “exit interviews,” but the fierce competition for talent is leading many companies to take a more proactive step: “stay interviews.”...
How Leaders Should Leave
Perhaps you're so burnt out or so excited about your next role that you're ready to run for the door, but slow down, cautions John Quelch. He offers nine tips for leaders who are ready to take the next step in their careers. Even the most loyal, long-serving employee may consider resigning from a...
ACA Responds to CFPB Analysis on Third-Party Debt Collection Credit Reporting
The report examines debt collection credit reporting and medical debt reporting from 2018-2022 through a narrow lens and overlooks multiple factors influencing credit reporting. The Consumer Financial Protection Bureau has released an updated report on credit reporting trends from 2018-2022. The...