News & Tips
How to Build Business Relationships: 7 Key Tips & Helpful Context
Establishing business relationships can be every bit as confusing and frustrating as it is essential. There are several kinds of potential stakeholders you need to account for, and each connection requires some degree of individual attention and effort. Still, some underlying principles can be...
Complainers: 5 Ways to Limit the Garbage People Pour Into Your Ears
How much time do you spend listening to complainers? Too much. Cy Wakeman’s research with one company showed employees spent almost 2.5 hours a day dealing with drama. Drama most often came from b*tching, moaning, and whining (BMW).Garbage in your ears: Complainers feel powerful pouring garbage in...
How to Retain Employees by Offering the Right Health Benefits
As companies compete for talent, monthly premiums could become the next casualty of the red-hot labor market. To prevent employees from becoming another statistic in the Great Resignation, companies may want to revisit the health benefits they offer. Some small business owners are embracing a perk...
How Employees Can Invite Hackers into Your Network
Employees are mistakenly sending open invitations for hackers to infiltrate company networks in a myriad of ways. The new working environment has challenges for organizations and employees. According to Gartner, the worldwide information security market is predicted to hit $170.4 billion in 2022....
How Collectors Should Respond to Common Scenarios With Consumers
Good collectors understand that winning a call is about getting a payment from a consumer, not winning a debate or conversation about who is right and who is wrong. It can be just as important not to address certain comments that a consumer might make during a conversation just to keep it flowing...
How Businesses are Digitizing Their Workforce to Offset Employee Deficits
Businesses have dealt with unprecedented challenges over the past two years due to the COVID-19 pandemic. Following federal or state mandates, enforcing customers to wear masks and requiring social distancing were examples of how businesses had to adapt. The pandemic also exacerbated other issues...
What Are You Avoiding?
Avoidance. We all do it, whether it’s keeping away from someone or not doing something. What are you avoiding? Sometimes we change the subject when it drifts into awkward territory. Other times we talk around hard topics. Or we put off that tough task. Avoidance is a coping mechanism. Sometimes...
Some Companies Have Cut Back on Background Screening
Are they lowering the bar or leveling the field? When hiring workers for its growing stable of restaurants and clubs, Groot Hospitality in Miami Beach no longer asks candidates to provide two professional references. One will do. “People know each other in our industry,” says Groot HR director...
This is How to Get People to Change: 5 Secrets from Research
Trying to help someone change can be sanity-straining. Even when people face serious health scares they often don’t do enough to alter their habits, like they’re stuck on some monorail track of doom. That said, we often go about trying to help in all the wrong ways. We know that lectures probably...