News & Tips
Training Bytes – Episode 133
When a consumer has broken every promise to pay they’ve made, it can create frustration and make it difficult for collectors to know how to move the conversation forward. Repeated broken commitments can quickly turn a call into an unproductive cycle if the representative isn’t careful about how...
Are Learning Styles a Myth? Challenging Assumptions about How People Learn Best
What’s your learning style? Are you sure? At one point or another, most of us have expressed our learning styles and learning preferences. Maybe you consider yourself a visual learner, or maybe you consistently get tripped up when listening to audio lectures. Either way, the concept of learning...
The Manager Effect: How Leadership Drives Retention and Workplace Culture
In a people‑driven industry defined by metrics, performance targets, and constant pressure, leadership often becomes the deciding factor in whether employees stay, grow, and thrive – or quietly disengage and leave. In this webinar, sponsored by Peak Revenue Learning, Dennis Barton moderated a...
Training Bytes – Episode 132
When a consumer says they’ve filed a complaint with the Consumer Financial Protection Bureau or a state attorney general, the conversation can quickly become tense. Statements like this may be used to signal frustration, apply pressure, or end the call abruptly. How representatives respond in that...
Bite-Sized Learning, Demystified: The Benefits, Limitations, and How to Get It Right
Bite-sized learning (also known as microlearning) has been a trending topic in L&D for years. Now, thanks to a distributed workforce, increased workloads, and decreased attention spans – not to mention the impact of platforms like TikTok and YouTube – the popularity of bite-sized learning in...
Training Bytes – Episode 131
When a consumer says, “I’m filing for bankruptcy,” it can immediately shift the tone of the call – and sometimes it’s used as a quick way to end the conversation, even when no filing has actually occurred. How representatives respond in that moment is critical. David Alderman from CBE Companies...
How to Use Spaced Repetition to Boost Learner Retention
“Work smarter, not harder.” We’ve all heard this aphorism at one point or another, but it hits a bit closer to home if you’re a learning professional. As someone who’s committed to helping learners expand their knowledge as quickly and as effectively as possible, you understand the necessity of...
Training Bytes – Episode 130
Repeated interruptions from consumers can disrupt the flow of a call and make it difficult for representatives to deliver important information clearly and compliantly. David Alderman from CBE Companies sits down with Mike Gibb to discuss effective techniques collectors can use to maintain control...
What Is the Learning Curve? The Science of Boosting Knowledge Retention
The phrase “practice makes perfect” is ubiquitous today, but where does it come from? There's a rich history behind the phrase: we didn't always know what we do now about the science of memory and how people learn best. At the center of the story is German psychologist Hermann Ebbinghaus, who...