News & Tips
Courts are Increasingly Dismissing No-Harm FDCPA Claims
Several recent decisions show courts are enforcing the need for plaintiffs to prove tangible statutory harm in order to meet standing requirement. Ever since the U.S. Supreme Court’s 2016 decision in Spokeo Inc. v. Robins, debt collectors have held out hope that courts would begin limiting the...
What’s Next for America’s Workforce Post-COVID-19?
PwC’s Workforce Pulse Survey findings for March 24, 2021 After a year of change, employee priorities are shifting on location, benefits, and skills.As business leaders charge ahead with post-COVID-19 work plans, they’re relying on an energized, motivated, and skilled workforce to help them achieve...
Scam Alert: LinkedIn Users Hit by Malware from Fake Job Offers
With rampant unemployment ongoing, a job offer through LinkedIn can seem like a godsend. Watch out though, as some offers aren’t what they seem. The common garden-variety phishing attack uses a technique some experts call spray and pray. Fraudsters set up a clone of some sensitive site such as an...
Eight Traits Extraordinary Leaders Have in Common
I’ve always been interested in the growing convergence between individuals and their businesses. One particular trend in this growing intersection is a type of corporate personification in which companies now have visions and values, just like people, and people now have missions—just like...
Struggling to Retain Top Employees? A Benefits Refresh that Includes Financial Wellness Could be Key
There's a clear and meaningful correlation between employee engagement in their financial wellness benefit and retention. For organizations struggling to keep their top performers, here are some daunting numbers that equate to costly turnover from a recruiting, onboarding, and...
Performance Management
As leaders, our jobs are to maximize the performance of each individual and the organization. But, too often, we don’t take the time to really understand performance and what drives good/bad performance. Instead, we manage by the numbers or dashboards. If the numbers aren’t measuring up, we take...
CFPB Debt Collection Rule Alert: 11 Whopping Misstatements You Need to Know About
As a passionate advocate for the accounts receivable management (ARM) industry, I have a growing concern about the misinformation flooding the marketplace related to the requirements of Regulation F in the final Consumer Financial Protection Bureau (CFPB) debt collection rule. Frankly, I’m shocked...
Overthinking is the Bane of Decision-Making. How to Cut Back on Constantly Analyzing Things
You’re risking more than just wasted time. Overanalyzing can also hold you back from pursuing new opportunities. In the worlds of academia, professional training, and corporate workplaces, a person with an analytical mind is lauded as a hero. The people that are smartest in school and get the...
Too Many Meetings – How to Free Your Team to Build, Create, and Thrive
Too many meetings can frustrate productivity and morale. Reduce them to free your team. When your calendar staggers under the weight of too many meetings, start with design thinking, involve your team, and improve your use of asynchronous tools. It’s a refrain we’ve heard repeatedly through the...