News & Tips
Phishing and Spearphishing: A Cheat Sheet for Business Professionals
When criminals use technology to propagate social engineering attacks, securing your organization can become complicated. Here's what you need to know about phishing and spearphishing. While security professionals focus largely on identifying and patching vulnerabilities in software, the weakest...
Tips to Help Train New, Existing Employees
Training collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone trying to collect is lost money. On top of that, training...
How to Attract and Retain Employees with a Successful Remote Work Culture
Communication and collaboration tools, engaging activities, and hybrid working opportunities are key. COVID-19 has shifted the way we work, with many employees transitioning to working from home. This presents a new set of challenges for employers, as they need to keep employees engaged with a...
Phishing Emails: More than 25% of American Workers Fall for Them
A new global report on phishing attempts shows how the workforce has responded to security threats since COVID-19, and the new vulnerabilities that have resulted from the remote work landscape. Since COVID-19 arrived on the scene in the spring of 2020—a global health crisis that has upended the...
What Do the People Around You Need from You Heading into the New Year?
Leaders know that every person needs something a little different from their supervisors. Great leaders adjust their leadership approaches to customize to what their people need. Some people need more encouragement, while others need to be left alone. Some people need frequent feedback, while...
Trump Rule Gives Small Companies a New Tool to Help Workers Buy Health Coverage
Until October, Andrea LaRew was paying $950 a month for health insurance through her job at the Northwest Douglas County Chamber & Economic Development Corp. in the metro Denver area. Her company didn’t contribute anything toward the premium. Plus, LaRew and her husband had a steep $13,000...
The 8 Best Cybersecurity Strategies for Small Businesses in 2021
Even small businesses can be targeted. Here's how to protect yours from cyber threats. People usually imagine the most prominent targets of hackers and cyberthreats to be government organizations and big businesses. But while these are highly lucrative targets, they're also exceptionally difficult...
How to Say No
Practical tips to optimize time and impact. There is a definite theme of saying YES! in most of my posts. I believe in the power of yes before we are ready, yes when we aren’t sure, yes when we are nervous, and generally taking action proactively (saying yes to ourselves) and being helpful or...
The Virtual Trainer (Part 2)
Bad classroom training doesn’t get better on a Webinar. Here are seven tips for successful delivery of training via Webinar. In part 1, we covered how to prepare trainers and participants when a Webinar is the delivery method of training, The Virtual Trainer (Part 1). Now let’s move on to the...