News & Tips
Training Bytes – Episode 13
What should a collector do when a consumer says they don't have access to their banking information to make a payment? Michael Jeselnik from Carter-Young and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
The Great Training Divide: Perspectives From CEOs and Entry-Level Employees
Ask a CEO about workplace training and you’re likely to hear stories of abundance, flexible options and effectiveness. Ask an entry- or even mid-level employee and the view may be starkly different, with fewer opportunities, narrower options and, often, irrelevant or unmemorable content. Not only...
Training Bytes – Episode 12
What should a representative do when a consumer wants to stretch out the payments for an unreasonable duration of time? Mindy Chumbley from Solverity and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
Unlocking Potential in Minutes: Tips for Effective Microlessons
Microlearning, also called bite-sized learning or nanolearning, is rapidly being adopted by instructional designers and trainers because it enables efficient, timely and focused employee training. A principal component of microlearning is the use of microlessons that are quickly produced and shown...
Training Bytes – Episode 11
How should a representative respond when a consumer makes the comment that this medical debt can't be listed on their credit report anymore? Beth Conklin from State Collection Service and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Microlearning: the Future of Professional Development
From dawn to dusk: That’s how long the average adult spends on-screen — about 11 hours daily. At the same time, corporate trainers are trying to grab employee attention long enough to educate them and ensure the information sticks. Tools like EJ4 let viewers watch five- to ten-minute training...
Measuring Training Outcomes and Impact
How to effectively evaluate training has been a common challenge in the world of learning and development (L&D) for decades. Even though most training practitioners know that evaluation is important, have read articles about evaluation and have probably dabbled with a couple of models, little...
Training Bytes – Episode 10
What should collectors do when a consumer calls in and says “I want to buy a house and I need to get this item off my credit report”? Greg Ruffino from Williams & Fudge and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
How to Effectively Manage Your Team for Peak Performance
Race cars, Power Rangers... There are a number of different analogies and examples that can be used to describe how all of the employees inside a collection operation need to be performing together for the operation to be successful. Looking at all of the employees inside an operation as a team...