News & Tips
Next Year’s Results Depend on Reviewing Your Sales Year
It’s critically important that you reflect on your past year, discern what you’ve done well, and look directly at the areas where you didn’t meet your expectations. Asking and answering the hard questions, then committing to improving in the areas that were problematic for you, is how you get...
6 Tips for Building Your Company and Getting Back to Business in 2021
Let’s face it, 2020 was a hard year for everyone. But, it was especially hard for us entrepreneurs and business owners around the globe. Of course, you don’t need me to remind you of all of the adjustments you had to make this year. Sure, 2020 just couldn’t cut business owners a break. But, 2021...
Remote Learning in a Post-COVID World
Why businesses are rethinking how they train their teams. Before the devastating impact of COVID-19, many businesses were already looking to move more face-to-face training to remote learning formats for cost and efficiency reasons. Then 2020 arrived, bringing with it the disastrous pandemic....
The Most Painful Lesson from the SolarWinds Hack
As companies get more sophisticated, hackers are finding new weak spots. Often, that means attacking a company through its suppliers. The breach of U.S. government agencies from the department of Defense to the Treasury Department will likely go down as one of the most impactful cyberattacks in...
Phishing and Spearphishing: A Cheat Sheet for Business Professionals
When criminals use technology to propagate social engineering attacks, securing your organization can become complicated. Here's what you need to know about phishing and spearphishing. While security professionals focus largely on identifying and patching vulnerabilities in software, the weakest...
Tips to Help Train New, Existing Employees
Training collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone trying to collect is lost money. On top of that, training...
How to Attract and Retain Employees with a Successful Remote Work Culture
Communication and collaboration tools, engaging activities, and hybrid working opportunities are key. COVID-19 has shifted the way we work, with many employees transitioning to working from home. This presents a new set of challenges for employers, as they need to keep employees engaged with a...
Phishing Emails: More than 25% of American Workers Fall for Them
A new global report on phishing attempts shows how the workforce has responded to security threats since COVID-19, and the new vulnerabilities that have resulted from the remote work landscape. Since COVID-19 arrived on the scene in the spring of 2020—a global health crisis that has upended the...
What Do the People Around You Need from You Heading into the New Year?
Leaders know that every person needs something a little different from their supervisors. Great leaders adjust their leadership approaches to customize to what their people need. Some people need more encouragement, while others need to be left alone. Some people need frequent feedback, while...