News & Tips
Beware the Hazards of Email
It’s a lesson we have to relearn: tone and intent can easily get lost in translation. As we start the New Year trying to figure out new workplace arrangements (hybrid or not?) and tech innovations (bots like the AI-based ChatGPT), it’s important to remember a key lesson about one of the core...
9th Circuit Holds TCPA Autodialer Must Generate and Dial Random or Sequential Phone Numbers
The U.S. Court of Appeals for the Ninth Circuit recently affirmed the trial court’s dismissal of a putative class action suit brought under the federal Telephone Consumer Protection Act because another panel of the Ninth Circuit had previously held that an autodialer must generate and dial random...
FTC Proposes Rule that Would Ban Employee Non-Compete Clauses
The Federal Trade Commission proposed a rule Thursday that would ban U.S. employers from imposing noncompete clauses on workers, a sweeping measure that could make it easier for people to switch jobs and deepen competition for labor across a wide range of industries. The proposed rule would...
‘Quiet Hiring’ Will Dominate the U.S. in 2023, Says HR Expert — And You Need to Prepare for It
A new year is here, and with it, a new workplace phenomenon that bosses and employees should prepare for: quiet hiring. Quiet hiring is when an organization acquires new skills without actually hiring new full-time employees, says Emily Rose McRae, who has led Gartner’s future of work research...
Why Digital Upskilling is No Longer Optional
Despite early signs of a hiring cool-down in certain sectors, many business leaders are still reporting higher-than normal turnover. To combat this, many companies have turned to offering more competitive salaries and benefits packages, as well as flexibility in how, where, and when employees can...
Understanding How Management Training is Different from Regular Training
Teaching someone to be a collector is a fairly straightforward process because you know at the end of the training, you want those individuals to be able to collect debts compliantly, empathetically, and persuasively. Teaching someone to be a manager is an entirely different process because at the...
These 8 Behaviors are Sabotaging Your Meetings
Meetings can be useful, but only when meeting organizers aren’t doing these things. When it comes to common work complaints, “having too many meetings” often tops the list. But what if the problem isn’t meetings themselves? What if the planner and attendees are making them worse than they have to...
Giving and Receiving Compliments – An Important Leadership Practice
Many people struggle with giving and receiving compliments. That’s a shame. High-performance teams are superb at this skill, and praise can make a big difference in motivation. What’s wrong with this exchange? Sam: “Amy, you did a great job on that rush project last week.” Amy (looking away and...
What is Skills-Based Hiring, and What Does it Mean for You?
College degrees are a common signal for hiring managers. They’re better thought of as noise. So argues Dan Finnigan, whose career spanning many of the web’s largest early online hiring platforms — from CareerBuilder and HotJobs to a decade as CEO of Jobvite — led to him being called the “godfather...